Availability of Comprehensive Features

Oct 13, 2025 by talynt.org 60 views

Introduction

The Medan Area University Library (UMA) is a vital resource and information center for the academic community. As technology continues to develop, the library is increasingly transforming, presenting digital services to improve accessibility and efficiency. One example is the Sinditaka service at the UMA Library. This study aims to uncover the perception of librarians on Sinditaka services, especially in terms of system quality, information quality, and service quality.

Background

The Sinditaka service is a digital platform that provides various features to support the academic community, such as searching for online catalogs, digital borrowing and returning books, and access to various sources of digital information. The success of Sinditaka depends on the quality of its system, information, and services. Therefore, it is essential to analyze the perception of librarians on Sinditaka services to identify areas for improvement.

Methodology

This study uses quantitative descriptive methods with descriptive statistical data analysis. The model used is the success model of the Delone & Mclean Information System (D&M), which has three main indicators:

System Quality

A good system has useful features, comprehensive, and easy-to-navigate menus. The system quality of Sinditaka is evaluated based on its ability to provide users with a seamless and efficient experience.

Information Quality

Accurate, complete, relevant, easy-to-understand, and safe information is a characteristic of quality information. The information quality of Sinditaka is evaluated based on its ability to provide users with accurate and relevant information.

Service Quality

Good service is marked by adequate support from service providers, such as updating information systems and rapid responses to technical problems. The service quality of Sinditaka is evaluated based on its ability to provide users with prompt and effective support.

Results

The results showed that the majority (50.01%-74.99%) of librarians assessed the quality of the system, information quality, and the quality of Sinditaka services as good. This indicates that Sinditaka has succeeded in providing digital services that satisfy users.

Deeper Analysis

From the results of this study, it can be analyzed that Sinditaka has been successful in meeting the information needs of UMA library. This success can be associated with several factors:

Availability of Comprehensive Features

Sinditaka offers a variety of features that are useful for users, such as searching for online catalogs, digital borrowing and returning books, and access to various sources of digital information.

Accuracy and Completeness of Information

Data available at Sinditaka maintained its accuracy, and the information provided is complete, making it easier for users to find and find the information needed.

Responsive to the Problem

The Sinditaka Management Team shows a rapid response to the technical problems experienced by users. This provides a sense of security and comfort for users in using Sinditaka services.

Recommendation

Although Sinditaka has shown positive results, some recommendations can be considered to improve future services:

Increasing Accessibility

Sinditaka services can be increased accessibility by providing mobile applications that make it easy for users to access information from anywhere and anytime.

Development of New Features

New features development that is relevant to the needs of users can increase user interest and satisfaction.

Socialization and Training

Periodic socialization and training regarding the use of Sinditaka can help users understand and utilize services optimally.

Conclusion

Overall, the perception of librarians on Sinditaka services in the UMA Library is very positive. User-friendly systems, accurate information, and responsive services have helped Sinditaka become an effective solution in meeting the needs of library information. By continuing to develop services and increase accessibility, Sinditaka is expected to continue to be a digital platform that is beneficial for the UMA academic community.

Limitation

This study has several limitations, including:

The study only focuses on the perception of librarians on Sinditaka services.
The study does not consider the perception of other stakeholders, such as students and faculty members.
The study only analyzes the system quality, information quality, and service quality of Sinditaka.

Future Research

Future research can build on this study by:

Conducting a more comprehensive analysis of the perception of other stakeholders on Sinditaka services.
Analyzing the impact of Sinditaka on the academic performance of students.
Developing a more detailed model of the success of Sinditaka.

References

Delone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Communications of the Association for Information Systems, 4(1), 1-24.
Lee, Y., & Kozar, K. A. (2006). Investigating the effect of information technology on organizational performance: A systematic review of the literature. Journal of the Association for Information Systems, 7(1), 1-36.

Note: The references provided are examples and may not be relevant to the specific study. The references should be updated to reflect the actual sources used in the study.

Q: What is Sinditaka?

A: Sinditaka is a digital platform that provides various features to support the academic community, such as searching for online catalogs, digital borrowing and returning books, and access to various sources of digital information.

Q: What are the benefits of using Sinditaka?

A: The benefits of using Sinditaka include:

Easy access to a wide range of digital resources
Ability to search and borrow books online
Access to various sources of digital information
User-friendly interface
Rapid response to technical problems

Q: How does Sinditaka improve the academic performance of students?

A: Sinditaka improves the academic performance of students by:

Providing easy access to relevant and accurate information
Enabling students to search and borrow books online
Offering a wide range of digital resources to support research and learning
Enhancing the overall learning experience

Q: What are the system quality, information quality, and service quality of Sinditaka?

A: The system quality, information quality, and service quality of Sinditaka are:

System Quality: Sinditaka has a user-friendly interface, comprehensive features, and easy-to-navigate menus.
Information Quality: Sinditaka provides accurate, complete, relevant, easy-to-understand, and safe information.
Service Quality: Sinditaka offers adequate support from service providers, rapid responses to technical problems, and a sense of security and comfort for users.

Q: How does Sinditaka increase accessibility?

A: Sinditaka increases accessibility by:

Providing mobile applications that make it easy for users to access information from anywhere and anytime
Offering a user-friendly interface that is easy to navigate
Providing a wide range of digital resources that can be accessed from anywhere

Q: What are the limitations of Sinditaka?

A: The limitations of Sinditaka include:

The study only focuses on the perception of librarians on Sinditaka services
The study does not consider the perception of other stakeholders, such as students and faculty members
The study only analyzes the system quality, information quality, and service quality of Sinditaka

Q: What are the future research directions for Sinditaka?

A: The future research directions for Sinditaka include:

Conducting a more comprehensive analysis of the perception of other stakeholders on Sinditaka services
Analyzing the impact of Sinditaka on the academic performance of students
Developing a more detailed model of the success of Sinditaka

Q: How can users provide feedback on Sinditaka services?

A: Users can provide feedback on Sinditaka services by:

Filling out the feedback form on the Sinditaka website
Contacting the Sinditaka Management Team via email or phone
Providing feedback through the Sinditaka mobile application

Q: What are the benefits of using Sinditaka for librarians?

A: The benefits of using Sinditaka for librarians include:

Easy access to a wide range of digital resources
Ability to search and borrow books online
Access to various sources of digital information
User-friendly interface
Rapid response to technical problems

Q: How does Sinditaka support the academic community?

A: Sinditaka supports the academic community by:

Providing easy access to relevant and accurate information
Enabling students to search and borrow books online
Offering a wide range of digital resources to support research and learning
Enhancing the overall learning experience

Q: What are the future developments of Sinditaka?

A: The future developments of Sinditaka include:

Increasing accessibility by providing mobile applications
Developing new features that are relevant to the needs of users
Providing periodic socialization and training regarding the use of Sinditaka

Q: How can users get help with using Sinditaka?

A: Users can get help with using Sinditaka by:

Contacting the Sinditaka Management Team via email or phone
Filling out the feedback form on the Sinditaka website
Providing feedback through the Sinditaka mobile application

Q: What are the benefits of using Sinditaka for students?

A: The benefits of using Sinditaka for students include:

Easy access to a wide range of digital resources
Ability to search and borrow books online
Access to various sources of digital information
User-friendly interface
Rapid response to technical problems

Q: How does Sinditaka support the academic performance of students?

A: Sinditaka supports the academic performance of students by:

Providing easy access to relevant and accurate information
Enabling students to search and borrow books online
Offering a wide range of digital resources to support research and learning
Enhancing the overall learning experience