Context and Steps to Reproduce

Oct 13, 2025 by talynt.org 108 views

Introduction

Creating a new site on a hosting platform can be a straightforward process, but sometimes issues arise that hinder the user experience. One such issue is the loading indicator freezing during the site creation process. This article will delve into the context and steps to reproduce this issue, its impact on site owners, and the severity of the problem.

Context and Steps to Reproduce

Creating a New Site

To reproduce this issue, follow these steps:

Navigate to the Hosting Flow: Visit the WordPress hosting page at https://wordpress.com/hosting/ or directly navigate to https://wordpress.com/setup/new-hosted-site/plans.
Select the Business Plan: Choose the Business plan from the available options.
Complete the Checkout Process: Proceed with the checkout process to create a new site.
Check the Loading Screen: Observe the loading screen during the site creation process.

Reproducing the Issue

The loading indicator may freeze during the site creation process, preventing users from accessing their new site. This issue can be reproduced by following the steps outlined above.

Site Owner Impact

The impact of this issue on site owners is significant, as it affects a substantial number of users. According to the provided information, fewer than 20% of the total website/platform users are affected by this issue.

Severity

The severity of this issue is moderate, indicating that it has a noticeable impact on the user experience but does not completely prevent users from accessing their site.

What Other Impact(s) Does This Issue Have?

Unfortunately, no additional information is available regarding the impact of this issue on other aspects of the platform or user experience.

If a Workaround is Available, Please Outline It Here.

No workaround is available for this issue, leaving site owners and users without a solution to resolve the frozen loading indicator.

Platform

The platform affected by this issue is Simple, indicating that it is a basic or entry-level platform that may not have the same level of complexity or features as other platforms.

Conclusion

The loading indicator frozen issue during site creation is a significant problem that affects a substantial number of users. While the severity of the issue is moderate, it still has a noticeable impact on the user experience. Site owners and users are left without a solution to resolve this issue, highlighting the need for a workaround or a permanent fix.

Recommendations

To resolve this issue, the following recommendations can be made:

Investigate the Root Cause: Conduct a thorough investigation to determine the root cause of the frozen loading indicator issue.
Develop a Workaround: Create a temporary workaround to allow users to access their site while the issue is being resolved.
Implement a Permanent Fix: Develop a permanent fix to resolve the issue and prevent it from occurring in the future.

Introduction

In our previous article, we discussed the issue of the loading indicator freezing during site creation on a hosting platform. This article will provide a Q&A section to address common questions and concerns related to this issue.

Q&A

Q: What causes the loading indicator to freeze during site creation?

A: The root cause of the frozen loading indicator issue is not explicitly stated, but it is believed to be related to a technical glitch or a bug in the platform's code.

Q: How many users are affected by this issue?

A: According to the provided information, fewer than 20% of the total website/platform users are affected by this issue.

Q: What is the severity of this issue?

A: The severity of this issue is moderate, indicating that it has a noticeable impact on the user experience but does not completely prevent users from accessing their site.

Q: Is there a workaround available to resolve this issue?

A: Unfortunately, no workaround is available for this issue, leaving site owners and users without a solution to resolve the frozen loading indicator.

Q: What is the platform affected by this issue?

A: The platform affected by this issue is Simple, indicating that it is a basic or entry-level platform that may not have the same level of complexity or features as other platforms.

Q: How can I report this issue to the platform administrators?

A: If you are experiencing this issue, you can report it to the platform administrators by contacting their support team or submitting a ticket through their website.

Q: Will this issue be resolved in the near future?

A: Unfortunately, there is no guarantee that this issue will be resolved in the near future. However, the platform administrators may be working on a fix or a workaround to resolve this issue.

Q: Can I create a new site on a different platform to avoid this issue?

A: Yes, you can create a new site on a different platform to avoid this issue. However, this may require you to transfer your site to a new platform, which can be a time-consuming and complex process.

Q: What are the consequences of not resolving this issue?

A: If this issue is not resolved, it may lead to a decrease in user satisfaction, a loss of business, and a negative impact on the platform's reputation.

Conclusion

The loading indicator frozen issue during site creation is a significant problem that affects a substantial number of users. By answering common questions and concerns related to this issue, we hope to provide a better understanding of the problem and its impact on the user experience.

Recommendations

To resolve this issue, the following recommendations can be made:

Investigate the Root Cause: Conduct a thorough investigation to determine the root cause of the frozen loading indicator issue.
Develop a Workaround: Create a temporary workaround to allow users to access their site while the issue is being resolved.
Implement a Permanent Fix: Develop a permanent fix to resolve the issue and prevent it from occurring in the future.

By following these recommendations, site owners and users can experience a smoother and more efficient site creation process, reducing the impact of this issue on the user experience.