Continued evaluation and development of the KKP system

Oct 13, 2025 by talynt.org 130 views

Implementation of the Computerization System of the Land Office (KKP) in Improving Service Quality (Study at the Langkat Regency Land Office)

Introduction

Public services often receive a negative image, both from the community and in the internal context of government. The government is required to formulate a new strategy to improve the quality of services to the public. One of the steps taken by the Langkat Regency Land Office is to implement a Computerized Land Office (KKP) system. The purpose of the implementation of this system is to improve the quality of services in the field of land, so that the community can gain better and faster access in the management of land documents.

Background

The Langkat Regency Land Office is one of the government institutions that provide public services in the field of land. The office is responsible for managing land documents, providing information, and facilitating the process of land transactions. However, the office has faced challenges in providing quality services to the public due to the lack of modern technology and inefficient processes. The implementation of the KKP system is expected to address these challenges and improve the quality of services.

Theory and Methodology

The theory of implementation according to Edward III is used to analyze the implementation of the KKP system. The theory includes four important indicators: resources, communication, disposition, and organizational structure. To measure the effectiveness and efficiency of the KKP system, researchers also use the system quality indicator proposed by Wilkinson. The research method used is a mixture, with a descriptive approach both qualitative and quantitative simple, to provide a comprehensive picture of the application of this system.

Implementation of the KKP System

The Langkat Regency Land Office implemented the KKP system in 2018. The system was designed to provide a modern and efficient way of managing land documents and facilitating the process of land transactions. The system includes a database of land documents, a mapping system, and an online platform for public access. The implementation of the system was carried out in several stages, including the development of the system, training of staff, and testing of the system.

Results

The results of data collection in the field show that the application of the Computerized Land Office (KKP) at the Langkat Regency Land Office is quite good. Although there are some obstacles encountered, such as the lack of discipline of human resources and the insufficient internet quota that is not in accordance with the needs of the office, overall this system runs effectively and efficiently. Respondents involved in the majority research gave positive responses, with many stating that the application of this system was "appropriate" in providing services to the community.

Discussion

The results of this study show that the implementation of the KKP system has improved the quality of services in the field of land. The system has facilitated public access to land documents and information, and has accelerated the process of land transactions. The system has also improved the efficiency of the office, reducing the time and cost of providing services.

Conclusion

The Computerization System of the Land Office (KKP) plays an important role in improving the quality of public services in Langkat Regency. The application of information technology in land administration services not only accelerates the process but also facilitates public access to the information needed. The success of the implementation of this system is certainly inseparable from the support of all parties, both from the local government and the community. Therefore, joint efforts are needed in improving human resource competence and information technology infrastructure so that the effectiveness of this system can continue to be improved.

Recommendations

Based on the results of this study, the following recommendations are made:

Continued evaluation and development of the KKP system: The KKP system should be continuously evaluated and developed to ensure that it is able to adapt to the development of technology and community needs.
Improvement of human resource competence: The competence of human resources should be improved to ensure that they are able to use the KKP system effectively and efficiently.
Improvement of information technology infrastructure: The information technology infrastructure should be improved to ensure that it is able to support the KKP system and provide fast and reliable access to land documents and information.
Joint efforts from local government and community: Joint efforts are needed from the local government and the community to improve the effectiveness of the KKP system.

Future Research Directions

Future research should focus on the following areas:

Evaluation of the KKP system: The KKP system should be continuously evaluated to ensure that it is able to adapt to the development of technology and community needs.
Development of new features: New features should be developed to improve the functionality and usability of the KKP system.
Improvement of user experience: The user experience of the KKP system should be improved to ensure that it is easy to use and provides fast and reliable access to land documents and information.

Limitations of the Study

This study has several limitations, including:

Limited scope: The study only focused on the implementation of the KKP system in the Langkat Regency Land Office.
Limited data: The study only collected data from a limited number of respondents.
Limited time frame: The study only collected data over a limited time frame.

Conclusion

In conclusion, the implementation of the Computerization System of the Land Office (KKP) at the Langkat Regency Land Office has improved the quality of services in the field of land. The system has facilitated public access to land documents and information, and has accelerated the process of land transactions. The success of the implementation of this system is certainly inseparable from the support of all parties, both from the local government and the community. Therefore, joint efforts are needed in improving human resource competence and information technology infrastructure so that the effectiveness of this system can continue to be improved.
Q&A: Implementation of the Computerization System of the Land Office (KKP) in Improving Service Quality

Q: What is the Computerization System of the Land Office (KKP)?

A: The Computerization System of the Land Office (KKP) is a modern and efficient way of managing land documents and facilitating the process of land transactions. The system includes a database of land documents, a mapping system, and an online platform for public access.

Q: What are the benefits of implementing the KKP system?

A: The KKP system has several benefits, including:

Improved quality of services in the field of land
Facilitated public access to land documents and information
Accelerated the process of land transactions
Improved efficiency of the office
Reduced time and cost of providing services

Q: What are the challenges of implementing the KKP system?

A: The challenges of implementing the KKP system include:

Lack of discipline of human resources
Insufficient internet quota that is not in accordance with the needs of the office
Limited technical expertise of staff
Limited budget for the implementation of the system

Q: How can the KKP system be improved?

A: The KKP system can be improved by:

Continuously evaluating and developing the system to ensure that it is able to adapt to the development of technology and community needs
Improving human resource competence to ensure that staff are able to use the system effectively and efficiently
Improving information technology infrastructure to ensure that it is able to support the system and provide fast and reliable access to land documents and information
Joint efforts from local government and community to improve the effectiveness of the system

Q: What is the role of the local government in implementing the KKP system?

A: The local government plays a crucial role in implementing the KKP system by:

Providing funding for the implementation of the system
Providing technical expertise and support for the implementation of the system
Ensuring that the system is aligned with the needs of the community
Providing training and capacity building for staff to use the system effectively and efficiently

Q: What is the role of the community in implementing the KKP system?

A: The community plays a crucial role in implementing the KKP system by:

Providing feedback and suggestions for the improvement of the system
Participating in the training and capacity building of staff to use the system effectively and efficiently
Using the system to access land documents and information
Providing support and encouragement for the implementation of the system

Q: How can the KKP system be evaluated?

A: The KKP system can be evaluated by:

Collecting data on the usage and effectiveness of the system
Conducting surveys and interviews with users of the system
Analyzing the impact of the system on the quality of services and the efficiency of the office
Identifying areas for improvement and developing strategies to address them

Q: What are the future directions for the KKP system?

A: The future directions for the KKP system include:

Continuously evaluating and developing the system to ensure that it is able to adapt to the development of technology and community needs
Improving human resource competence to ensure that staff are able to use the system effectively and efficiently
Improving information technology infrastructure to ensure that it is able to support the system and provide fast and reliable access to land documents and information
Joint efforts from local government and community to improve the effectiveness of the system

Q: What are the limitations of the KKP system?

A: The limitations of the KKP system include:

Limited scope of the system
Limited data collected
Limited time frame of the study
Limited technical expertise of staff
Limited budget for the implementation of the system

Q: What are the recommendations for the implementation of the KKP system?

A: The recommendations for the implementation of the KKP system include:

Continuously evaluating and developing the system to ensure that it is able to adapt to the development of technology and community needs
Improving human resource competence to ensure that staff are able to use the system effectively and efficiently
Improving information technology infrastructure to ensure that it is able to support the system and provide fast and reliable access to land documents and information
Joint efforts from local government and community to improve the effectiveness of the system.