Continued Improvement of Services

Oct 13, 2025 by talynt.org 40 views

Community Perception of Public Services at PT. State Electricity Company (Persero) Sibolga Branch Sarudik District

Introduction

The provision of public services is a crucial aspect of any country's development, and it is essential to understand how the public perceives these services. In Indonesia, the State Electricity Company (PLN) is one of the primary providers of public services, and its performance is closely monitored by the government and the public. This study aims to investigate the community's perception of public services provided by PT. Sibolga Branch of the State Electricity Company (PLN) in Sarudik District.

Methodology

This study employed a descriptive qualitative method, which involved data collection through direct interviews and observation of research objects. The research was conducted in Sibuluan Nalambok Village, which is a customer of the Sibolga Branch of PLN. The data collected was analyzed to identify the community's perception of public services provided by PLN.

Results

The results of the study showed that the services provided by PT PLN employees of the Sibolga Branch went well, with the community in Sibuluan Nalambok Village as a customer giving a positive response to the services provided. The community was satisfied with the various aspects of service received from PLN, including the fairness and equity of the services provided. This is an important aspect of public service, as every individual has the right to get the same service without discrimination.

Factors Contributing to Positive Perception

Several factors contributed to the positive perception of the community towards public services provided by PLN. One of the most significant factors was the timeliness of services, which is one of the main indicators of the quality of public services. The community appreciated the discipline of PLN in providing on-time services, which shows the company's commitment to meet the needs of their customers well.

Another factor that contributed to the positive perception of the community was the ease of access to services. The community felt that the procedures implemented by PLN were quite simple and easy to understand, which is an important factor in increasing customer confidence in public service providers. The friendly and professional attitude of PLN officers also played a role in creating a comfortable atmosphere for customers.

Importance of Training and Development

The friendly and professional attitude of PLN officers is a reflection of the importance of training and development of human resources in the company. The company's commitment to training and development ensures that every employee can provide good and satisfying service to customers. This is essential in building trust and satisfaction among customers.

Honesty in Service

Honesty in service is also an important aspect that is highly considered by the community. Information disclosure regarding tariffs, procedures, and services offered by PLN is very valued by customers. This creates an important transparency to build public trust in the company. What's more, services that are free of charge or free in a certain context, become an added value for people who use PLN services, so they feel valued as customers.

Conclusion

Overall, this research shows that the Sarudik District people have a positive perception of public services from PT. Sibolga Branch Electricity Company. Services that are evenly distributed, timely, easily accessible, friendly, honest, and free to create trust and satisfaction among customers. This shows that the Sibolga Branch PLN has carried out its role well as a responsible public service provider. With the positive feedback from the community, it is hoped that PLN can continue to improve the quality of service for better customer satisfaction in the future.

Recommendations

Based on the findings of this study, the following recommendations are made:

Continued Improvement of Services: PLN should continue to improve the quality of services provided to customers, including the timeliness and ease of access to services.
Training and Development: The company should continue to invest in training and development of human resources to ensure that every employee can provide good and satisfying service to customers.
Transparency and Honesty: PLN should maintain transparency and honesty in service, including information disclosure regarding tariffs, procedures, and services offered.
Free Services: The company should continue to offer free services or free in certain contexts to create added value for customers.

By implementing these recommendations, PLN can continue to build trust and satisfaction among customers, and ultimately, improve the quality of service provided.
Community Perception of Public Services at PT. State Electricity Company (Persero) Sibolga Branch Sarudik District: Q&A

Introduction

In our previous article, we discussed the community's perception of public services provided by PT. Sibolga Branch of the State Electricity Company (PLN) in Sarudik District. The study found that the community has a positive perception of public services provided by PLN, with several factors contributing to this positive perception. In this article, we will answer some of the frequently asked questions (FAQs) related to the study.

Q: What was the main objective of the study?

A: The main objective of the study was to understand how the public perceives public services provided by PT. Sibolga Branch of the State Electricity Company (PLN) in Sarudik District.

Q: What methodology was used in the study?

A: The study employed a descriptive qualitative method, which involved data collection through direct interviews and observation of research objects.

Q: What were the key findings of the study?

A: The key findings of the study were that the community was satisfied with the various aspects of service received from PLN, including the fairness and equity of the services provided, the timeliness of services, the ease of access to services, the friendly and professional attitude of PLN officers, and the honesty in service.

Q: What factors contributed to the positive perception of the community towards public services provided by PLN?

A: Several factors contributed to the positive perception of the community towards public services provided by PLN, including the timeliness of services, the ease of access to services, the friendly and professional attitude of PLN officers, and the honesty in service.

Q: What is the importance of training and development in the company?

A: The friendly and professional attitude of PLN officers is a reflection of the importance of training and development of human resources in the company. The company's commitment to training and development ensures that every employee can provide good and satisfying service to customers.

Q: What is the role of honesty in service in building trust and satisfaction among customers?

A: Honesty in service is an important aspect that is highly considered by the community. Information disclosure regarding tariffs, procedures, and services offered by PLN is very valued by customers. This creates an important transparency to build public trust in the company.

Q: What are the recommendations for PLN based on the findings of the study?

A: Based on the findings of the study, the following recommendations are made:

Continued Improvement of Services: PLN should continue to improve the quality of services provided to customers, including the timeliness and ease of access to services.
Training and Development: The company should continue to invest in training and development of human resources to ensure that every employee can provide good and satisfying service to customers.
Transparency and Honesty: PLN should maintain transparency and honesty in service, including information disclosure regarding tariffs, procedures, and services offered.
Free Services: The company should continue to offer free services or free in certain contexts to create added value for customers.

Conclusion

In conclusion, the study found that the community has a positive perception of public services provided by PT. Sibolga Branch of the State Electricity Company (PLN) in Sarudik District. Several factors contributed to this positive perception, including the timeliness of services, the ease of access to services, the friendly and professional attitude of PLN officers, and the honesty in service. The study provides recommendations for PLN to continue improving the quality of services provided to customers.

Frequently Asked Questions

Q: What is the main objective of the study? A: The main objective of the study was to understand how the public perceives public services provided by PT. Sibolga Branch of the State Electricity Company (PLN) in Sarudik District.
Q: What methodology was used in the study? A: The study employed a descriptive qualitative method, which involved data collection through direct interviews and observation of research objects.
Q: What were the key findings of the study? A: The key findings of the study were that the community was satisfied with the various aspects of service received from PLN, including the fairness and equity of the services provided, the timeliness of services, the ease of access to services, the friendly and professional attitude of PLN officers, and the honesty in service.
Q: What factors contributed to the positive perception of the community towards public services provided by PLN? A: Several factors contributed to the positive perception of the community towards public services provided by PLN, including the timeliness of services, the ease of access to services, the friendly and professional attitude of PLN officers, and the honesty in service.
Q: What is the importance of training and development in the company? A: The friendly and professional attitude of PLN officers is a reflection of the importance of training and development of human resources in the company. The company's commitment to training and development ensures that every employee can provide good and satisfying service to customers.
Q: What is the role of honesty in service in building trust and satisfaction among customers? A: Honesty in service is an important aspect that is highly considered by the community. Information disclosure regarding tariffs, procedures, and services offered by PLN is very valued by customers. This creates an important transparency to build public trust in the company.
Q: What are the recommendations for PLN based on the findings of the study? A: Based on the findings of the study, the following recommendations are made:
Continued Improvement of Services: PLN should continue to improve the quality of services provided to customers, including the timeliness and ease of access to services.
Training and Development: The company should continue to invest in training and development of human resources to ensure that every employee can provide good and satisfying service to customers.
Transparency and Honesty: PLN should maintain transparency and honesty in service, including information disclosure regarding tariffs, procedures, and services offered.
Free Services: The company should continue to offer free services or free in certain contexts to create added value for customers.