Continued Training and Development

Oct 13, 2025 by talynt.org 135 views

Analysis of Librarian Interpersonal Communication in Terms of the Humanistic Approach to the Deli Serdang Regency Library and Archives Office

Introduction

Effective interpersonal communication is a crucial aspect of creating good relationships between librarians and users in a library setting. The Deli Serdang Regency Library and Archives Office, like many other libraries, relies heavily on the interpersonal communication skills of its librarians to provide excellent services to its users. This study aims to explore how librarians in the Deli Serdang Regency Library and Archives Office run their interpersonal communication through a humanistic approach. By examining the role of interpersonal communication in creating a positive library experience, this study seeks to provide insights into the effectiveness of the humanistic approach in improving user satisfaction.

The Importance of Interpersonal Communication in Libraries

Interpersonal communication plays a vital role in creating a positive and inclusive library environment. Librarians who possess excellent interpersonal communication skills are better equipped to understand the needs and concerns of their users, providing them with a more personalized and satisfying experience. Effective interpersonal communication also helps to build trust and rapport between librarians and users, leading to increased user satisfaction and loyalty.

The Humanistic Approach to Interpersonal Communication

The humanistic approach to interpersonal communication emphasizes the importance of understanding and appreciating the perspective of others. This approach is based on the principles of empathy, respect, and open communication. In the context of the Deli Serdang Regency Library and Archives Office, the humanistic approach is reflected in the open and positive attitudes of the librarians when communicating with users. By adopting this approach, librarians are able to create a welcoming and inclusive environment that values the needs and concerns of all users.

Methodology

This study employed a quantitative descriptive method, where a questionnaire with a number of questions based on specified indicators was distributed to respondents. The questionnaire aimed to assess the level of satisfaction of users with the services and communication provided by the librarians at the Deli Serdang Regency Library and Archives Office.

Results

The results of the questionnaire showed that the average value given by the respondent was quite significant, indicating that users were satisfied with the services and communication provided by the librarian. With a percentage of more than 60% on each indicator, respondents stated that interpersonal communication carried out by librarians was in a good category to very good. In particular, the two aspects that received the highest assessment were the attitude of openness and positive attitude of the librarian in interacting with users, with a percentage that reached between 65% to almost 75%.

Analysis and Explanation

This analysis not only focuses on the numbers produced, but also on the meaning behind these statistics. The humanistic approach in interpersonal communication refers to efforts to understand and appreciate the perspective of others. In this context, the librarian at the Deli Serdang Regency Library and Archives Office seems to have succeeded in applying these humanistic principles, which are reflected in their open and positive attitudes when communicating with users.

Openness in communication is the foundation of good relationships. When librarians show an open attitude, they invite users to feel comfortable in asking questions, asking for help, or sharing information. This is important in creating an inclusive and supportive environment, where users feel valued and cared for. A positive attitude also contributes to the effectiveness of communication. Librarians who show a friendly and attentive attitude not only build trust, but also affect the experience of the library as a whole. When users feel recognized and heard, they tend to be more satisfied with the services received and more likely to return to the library.

Conclusion

Overall, this study shows that interpersonal communication conducted by the librarian at the Deli Serdang Regency Library and Archives Office has succeeded in increasing the satisfaction of library users. The application of the humanistic approach has proven effective in creating good relationships between librarians and libraries. These results are expected to be a reference for better communication development in other library institutions, as well as encouraging librarians to continue to improve the quality of their services for higher satisfaction.

Recommendations

Based on the findings of this study, the following recommendations are made:

Continued Training and Development: Librarians at the Deli Serdang Regency Library and Archives Office should continue to receive training and development opportunities to enhance their interpersonal communication skills.
Implementation of Humanistic Approach: The humanistic approach should be implemented in all aspects of library services, including communication, customer service, and collection development.
User Feedback Mechanism: A user feedback mechanism should be established to gather feedback from users on the quality of services and communication provided by librarians.
Collaboration with Other Libraries: The Deli Serdang Regency Library and Archives Office should collaborate with other libraries to share best practices and learn from their experiences in implementing the humanistic approach.

Limitations of the Study

This study has several limitations, including:

Small Sample Size: The sample size of this study was relatively small, which may limit the generalizability of the findings.
Self-Reported Data: The data collected in this study was self-reported, which may be subject to biases and inaccuracies.
Limited Scope: This study focused on the interpersonal communication skills of librarians at the Deli Serdang Regency Library and Archives Office, and did not explore other aspects of library services.

Future Research Directions

Future research should aim to:

Explore the Impact of Humanistic Approach on User Satisfaction: Further research should be conducted to explore the impact of the humanistic approach on user satisfaction and loyalty.
Develop a Comprehensive Framework for Interpersonal Communication: A comprehensive framework for interpersonal communication should be developed to guide librarians in their communication with users.
Investigate the Role of Technology in Interpersonal Communication: The role of technology in interpersonal communication should be investigated to explore its potential in enhancing user experience and satisfaction.
Q&A: Interpersonal Communication in Libraries - A Humanistic Approach

Introduction

In our previous article, we explored the importance of interpersonal communication in libraries and the effectiveness of the humanistic approach in improving user satisfaction. In this Q&A article, we will delve deeper into the topic and answer some of the most frequently asked questions about interpersonal communication in libraries.

Q: What is the humanistic approach to interpersonal communication?

A: The humanistic approach to interpersonal communication emphasizes the importance of understanding and appreciating the perspective of others. It is based on the principles of empathy, respect, and open communication. In the context of libraries, the humanistic approach is reflected in the open and positive attitudes of librarians when communicating with users.

Q: Why is interpersonal communication important in libraries?

A: Interpersonal communication is crucial in libraries because it helps to build trust and rapport between librarians and users. Effective communication also helps to create a welcoming and inclusive environment that values the needs and concerns of all users.

Q: What are some key aspects of interpersonal communication in libraries?

A: Some key aspects of interpersonal communication in libraries include:

Openness in communication: Librarians should be approachable and willing to listen to users' concerns and needs.
Positive attitude: Librarians should have a friendly and attentive attitude when interacting with users.
Empathy: Librarians should be able to understand and appreciate the perspective of users.
Respect: Librarians should treat users with respect and dignity.

Q: How can librarians improve their interpersonal communication skills?

A: Librarians can improve their interpersonal communication skills by:

Receiving training and development opportunities to enhance their communication skills.
Practicing active listening and empathy.
Being approachable and willing to listen to users' concerns and needs.
Having a positive and friendly attitude when interacting with users.

Q: What are some challenges that librarians may face in interpersonal communication?

A: Some challenges that librarians may face in interpersonal communication include:

Language barriers: Librarians may face language barriers when communicating with users who speak different languages.
Cultural differences: Librarians may face cultural differences when communicating with users from different cultural backgrounds.
Technical issues: Librarians may face technical issues when communicating with users through digital channels.

Q: How can librarians overcome these challenges?

A: Librarians can overcome these challenges by:

Receiving training and development opportunities to enhance their communication skills.
Using technology to facilitate communication, such as translation software or video conferencing tools.
Being sensitive to cultural differences and adapting their communication style accordingly.
Seeking support from colleagues or supervisors when faced with technical issues.

Q: What are some best practices for interpersonal communication in libraries?

A: Some best practices for interpersonal communication in libraries include:

Being approachable and willing to listen to users' concerns and needs.
Having a positive and friendly attitude when interacting with users.
Using clear and concise language when communicating with users.
Being sensitive to cultural differences and adapting communication style accordingly.

Conclusion

Interpersonal communication is a crucial aspect of library services, and the humanistic approach is an effective way to improve user satisfaction and loyalty. By understanding the importance of interpersonal communication and adopting the humanistic approach, librarians can create a welcoming and inclusive environment that values the needs and concerns of all users.