CSTA I standard compliance

Oct 13, 2025 by talynt.org 63 views

Introduction

The Avaya Aura AE Services Telephony Services API (TSAPI) software development kit (SDK) is a powerful tool for developers looking to create C and C applications that access the AE Services TSAPI service. TSAPI for Communication Manager is a high-level C/C API based on the Computer Supported Telecommunications Applications I (CSTA I) standard. In this article, we will delve into the world of TSAPI, exploring its features, benefits, and use cases.

What is TSAPI?

TSAPI is an abstraction of Communication Manager's proprietary, low-level Adjunct Switch Application Interface (ASAI). It enables access to the full complement of third-party call control capabilities provided by Avaya Aura Communication Manager as an evolution server. These third-party call control capabilities include:

Controlling specific calls or stations
Complete routing of incoming calls
Receiving notifications of events
Invoking Communication Manager features
Querying Communication Manager for information

Key Features of TSAPI

TSAPI offers a range of features that make it an attractive choice for developers. Some of the key features include:

High-level API: TSAPI provides a high-level API that simplifies the development process and reduces the complexity of working with the underlying ASAI.
CSTA I standard compliance: TSAPI is based on the CSTA I standard, ensuring that it is compatible with a wide range of systems and applications.
Third-party call control capabilities: TSAPI provides access to a comprehensive set of third-party call control capabilities, enabling developers to create sophisticated applications.
Event-driven architecture: TSAPI uses an event-driven architecture, allowing developers to respond to events and notifications in real-time.
Scalability and reliability: TSAPI is designed to be highly scalable and reliable, making it suitable for large-scale deployments.

Benefits of Using TSAPI

The benefits of using TSAPI are numerous. Some of the key advantages include:

Increased productivity: TSAPI simplifies the development process, reducing the time and effort required to create applications.
Improved flexibility: TSAPI provides a high-level API that can be used to create a wide range of applications, from simple call control systems to complex contact centers.
Enhanced scalability: TSAPI is designed to be highly scalable, making it suitable for large-scale deployments.
Better reliability: TSAPI is built on a robust and reliable architecture, ensuring that applications are less prone to errors and downtime.

Use Cases for TSAPI

TSAPI has a wide range of use cases, including:

Call center applications: TSAPI can be used to create sophisticated call center applications that provide advanced call control capabilities.
Contact center solutions: TSAPI can be used to create contact center solutions that provide real-time analytics and reporting.
Unified communications: TSAPI can be used to create unified communications applications that integrate voice, video, and data services.
Custom applications: TSAPI can be used to create custom applications that meet the specific needs of an organization.

Getting Started with TSAPI

Getting started with TSAPI is relatively straightforward. Here are the steps to follow:

Download the TSAPI SDK: The TSAPI SDK can be downloaded from the Avaya website.
Install the SDK: The SDK must be installed on a development machine.
Configure the SDK: The SDK must be configured to work with the Avaya Aura Communication Manager.
Develop an application: An application can be developed using the TSAPI API.
Test the application: The application must be tested to ensure that it works as expected.

Conclusion

TSAPI is a powerful tool for developers looking to create C and C applications that access the AE Services TSAPI service. Its high-level API, CSTA I standard compliance, and third-party call control capabilities make it an attractive choice for a wide range of applications. Whether you are looking to create a call center application, a contact center solution, or a custom application, TSAPI is the perfect choice.

TSAPI Resources

For more information on TSAPI, please visit the following resources:

Avaya Aura Communication Manager documentation: The Avaya Aura Communication Manager documentation provides detailed information on TSAPI and its use cases.
TSAPI SDK documentation: The TSAPI SDK documentation provides detailed information on the TSAPI API and its features.
Avaya developer community: The Avaya developer community provides a forum for developers to discuss TSAPI and share knowledge.

TSAPI FAQs

Here are some frequently asked questions about TSAPI:

Q: What is TSAPI? A: TSAPI is an abstraction of Communication Manager's proprietary, low-level Adjunct Switch Application Interface (ASAI).
Q: What are the key features of TSAPI? A: The key features of TSAPI include a high-level API, CSTA I standard compliance, third-party call control capabilities, event-driven architecture, and scalability and reliability.
Q: What are the benefits of using TSAPI? A: The benefits of using TSAPI include increased productivity, improved flexibility, enhanced scalability, and better reliability.
Q: What are the use cases for TSAPI? A: The use cases for TSAPI include call center applications, contact center solutions, unified communications, and custom applications.
TSAPI Q&A: Frequently Asked Questions =============================================

Introduction

TSAPI is a powerful tool for developers looking to create C and C applications that access the AE Services TSAPI service. However, like any complex technology, TSAPI can be confusing for those who are new to it. In this article, we will answer some of the most frequently asked questions about TSAPI, providing you with a better understanding of this technology and its capabilities.

Q: What is TSAPI?

A: TSAPI is an abstraction of Communication Manager's proprietary, low-level Adjunct Switch Application Interface (ASAI). It enables access to the full complement of third-party call control capabilities provided by Avaya Aura Communication Manager as an evolution server.

Q: What are the key features of TSAPI?

A: The key features of TSAPI include:

High-level API: TSAPI provides a high-level API that simplifies the development process and reduces the complexity of working with the underlying ASAI.
CSTA I standard compliance: TSAPI is based on the CSTA I standard, ensuring that it is compatible with a wide range of systems and applications.
Third-party call control capabilities: TSAPI provides access to a comprehensive set of third-party call control capabilities, enabling developers to create sophisticated applications.
Event-driven architecture: TSAPI uses an event-driven architecture, allowing developers to respond to events and notifications in real-time.
Scalability and reliability: TSAPI is designed to be highly scalable and reliable, making it suitable for large-scale deployments.

Q: What are the benefits of using TSAPI?

A: The benefits of using TSAPI include:

Increased productivity: TSAPI simplifies the development process, reducing the time and effort required to create applications.
Improved flexibility: TSAPI provides a high-level API that can be used to create a wide range of applications, from simple call control systems to complex contact centers.
Enhanced scalability: TSAPI is designed to be highly scalable, making it suitable for large-scale deployments.
Better reliability: TSAPI is built on a robust and reliable architecture, ensuring that applications are less prone to errors and downtime.

Q: What are the use cases for TSAPI?

A: The use cases for TSAPI include:

Call center applications: TSAPI can be used to create sophisticated call center applications that provide advanced call control capabilities.
Contact center solutions: TSAPI can be used to create contact center solutions that provide real-time analytics and reporting.
Unified communications: TSAPI can be used to create unified communications applications that integrate voice, video, and data services.
Custom applications: TSAPI can be used to create custom applications that meet the specific needs of an organization.

Q: How do I get started with TSAPI?

A: To get started with TSAPI, you will need to:

Download the TSAPI SDK: The TSAPI SDK can be downloaded from the Avaya website.
Install the SDK: The SDK must be installed on a development machine.
Configure the SDK: The SDK must be configured to work with the Avaya Aura Communication Manager.
Develop an application: An application can be developed using the TSAPI API.
Test the application: The application must be tested to ensure that it works as expected.

Q: What are the system requirements for TSAPI?

A: The system requirements for TSAPI include:

Operating System: TSAPI can be run on a variety of operating systems, including Windows and Linux.
Processor: TSAPI requires a 64-bit processor to run.
Memory: TSAPI requires a minimum of 4 GB of RAM to run.
Storage: TSAPI requires a minimum of 10 GB of storage to run.

Q: How do I troubleshoot issues with TSAPI?

A: To troubleshoot issues with TSAPI, you can:

Check the logs: The logs can provide valuable information about any issues that may be occurring.
Check the configuration: The configuration must be checked to ensure that it is correct.
Check the code: The code must be checked to ensure that it is correct.
Contact Avaya support: If the issue cannot be resolved, contact Avaya support for assistance.

Q: What are the security considerations for TSAPI?

A: The security considerations for TSAPI include:

Authentication: TSAPI requires authentication to ensure that only authorized users can access the system.
Authorization: TSAPI requires authorization to ensure that users have the necessary permissions to access the system.
Encryption: TSAPI requires encryption to ensure that data is protected from unauthorized access.
Access control: TSAPI requires access control to ensure that users can only access the system and data that they are authorized to access.

Conclusion

TSAPI is a powerful tool for developers looking to create C and C applications that access the AE Services TSAPI service. By understanding the key features, benefits, and use cases of TSAPI, you can make informed decisions about whether this technology is right for your organization. Additionally, by following the troubleshooting and security considerations outlined in this article, you can ensure that your TSAPI implementation is successful and secure.