Effective Communication Bridge

Oct 13, 2025 by talynt.org 56 views

The Role of the Secretary in Improving the Leadership Performance at PT. Insurance Jiwasraya (Persero) Medan Selatan Branch Office

Introduction

In today's competitive corporate world, the role of the secretary is no longer just limited to administrative tasks. A secretary is now a strategic partner in supporting the performance of leadership, and their role is becoming increasingly vital in maximizing the performance of their leaders. PT. Asuransi Jiwasraya (Persero) South Medan Branch Office, like other companies, relies heavily on the secretary to play a crucial role in achieving company targets. In this article, we will explore the role of the secretary in improving the performance of leadership at PT. Asuransi Jiwasraya (Persero) South Medan Branch Office.

The Importance of a Secretary in Leadership Performance

A capable and skilled secretary is an essential component of a successful leadership team. They act as a bridge of communication, helping to ease the workload of the leadership and even playing a role in making initial decisions. The trust and closeness between the secretary and the leadership become an important foundation in carrying out their duties. A secretary who is reliable, efficient, and proactive can make a significant difference in the performance of the leadership.

How Can the Role of the Secretary Improve the Performance of Leadership?

So, how can the role of the secretary improve the performance of leadership? The following descriptions highlight the key ways in which a secretary can make a positive impact:

Reliable Assistant

A secretary acts as a reliable assistant in helping prepare work design, collect data, and compile reports. This allows leaders to focus on strategic strategies and decision making. By taking care of administrative tasks, the secretary frees up the leader's time to focus on high-level decision making and strategy development.

Effective Time Management

A secretary plays an important role in managing the leadership schedule and agenda, so that time can be used optimally. They also play a role in filtering information and only continuing things that are truly important, so the leadership avoids irrelevant information. This helps the leader to stay focused and avoid distractions, allowing them to achieve their goals more efficiently.

Effective Communication Bridge

As an intermediary, the secretary becomes a strategic link between the leadership and internal and external parties of the company. They help bridge communication, both to convey the leader's message or receive information from other parties. This ensures that the leadership is well-informed and able to make informed decisions.

Confidentiality and Trust

The Secretary plays a vital role in maintaining the confidentiality of company information and maintaining the leadership's trust. They must be able to maintain integrity and professionalism in carrying out tasks. This trust is essential in building a strong working relationship between the secretary and the leadership.

Proactive and Initiative

A proactive secretary and have initiatives will greatly assist leaders in various ways. They can anticipate the needs of the leadership, prepare solutions to problems that arise, and provide constructive input. This proactive approach helps to prevent problems from arising and ensures that the leadership is always well-prepared.

Conclusion

In conclusion, the role of a secretary at PT. Asuransi Jiwasraya (Persero) South Medan Branch Office is very vital in supporting the performance of leaders. Their ability to manage administration, communication, and maintain trust, is the key to achieving company targets. Through optimal performance, the secretary not only provides support to the leadership, but also indirectly contributes to the company's progress.

Recommendations

Based on the findings of this study, the following recommendations are made:

PT. Asuransi Jiwasraya (Persero) South Medan Branch Office should provide training and development opportunities for secretaries to enhance their skills and knowledge.
The company should establish clear policies and procedures for the role of the secretary, including their responsibilities and expectations.
The leadership should maintain open communication with the secretary and provide feedback on their performance.
The secretary should be proactive and take initiative in anticipating the needs of the leadership and providing constructive input.

By implementing these recommendations, PT. Asuransi Jiwasraya (Persero) South Medan Branch Office can maximize the performance of their leadership and achieve their company targets.

Limitations of the Study

This study has several limitations. Firstly, the study was conducted at a single company, PT. Asuransi Jiwasraya (Persero) South Medan Branch Office, and the findings may not be generalizable to other companies. Secondly, the study relied on a small sample size of secretaries and leaders, which may not be representative of the larger population. Finally, the study was limited to a qualitative approach, which may not provide a comprehensive understanding of the role of the secretary in improving the performance of leadership.

Future Research Directions

Future research should aim to:

Conduct a larger-scale study to generalize the findings to other companies.
Use a mixed-methods approach to provide a more comprehensive understanding of the role of the secretary in improving the performance of leadership.
Investigate the impact of the secretary's role on company performance and outcomes.
Examine the relationship between the secretary's role and other factors that influence leadership performance, such as leadership style and organizational culture.

By addressing these limitations and exploring new research directions, future studies can provide a more nuanced understanding of the role of the secretary in improving the performance of leadership.
Frequently Asked Questions (FAQs) About the Role of the Secretary in Improving Leadership Performance

Q: What is the primary role of a secretary in a company?

A: The primary role of a secretary is to provide administrative support to the leadership, including preparing work design, collecting data, and compiling reports. They also play a role in managing the leadership schedule and agenda, filtering information, and maintaining confidentiality.

Q: How can a secretary improve the performance of leadership?

A: A secretary can improve the performance of leadership by acting as a reliable assistant, effective time manager, effective communication bridge, maintaining confidentiality and trust, and being proactive and initiative-driven.

Q: What are the key skills required for a secretary to be effective in their role?

A: The key skills required for a secretary to be effective in their role include:

Administrative skills, such as preparing work design, collecting data, and compiling reports
Communication skills, including verbal and written communication
Time management skills, including prioritizing tasks and managing the leadership schedule
Confidentiality and trust, including maintaining confidentiality and building trust with the leadership
Proactivity and initiative, including anticipating the needs of the leadership and providing constructive input

Q: How can a secretary build trust with the leadership?

A: A secretary can build trust with the leadership by:

Maintaining confidentiality and discretion
Being proactive and initiative-driven
Providing constructive input and feedback
Being reliable and efficient in their work
Building a strong working relationship with the leadership

Q: What are the benefits of having a skilled and effective secretary?

A: The benefits of having a skilled and effective secretary include:

Improved leadership performance
Increased productivity and efficiency
Enhanced communication and collaboration
Better decision-making and problem-solving
Improved company performance and outcomes

Q: How can a secretary contribute to the company's progress?

A: A secretary can contribute to the company's progress by:

Providing administrative support to the leadership
Managing the leadership schedule and agenda
Filtering information and maintaining confidentiality
Being proactive and initiative-driven
Building a strong working relationship with the leadership

Q: What are the challenges faced by secretaries in their role?

A: The challenges faced by secretaries in their role include:

Managing multiple tasks and priorities
Maintaining confidentiality and discretion
Building trust with the leadership
Dealing with conflicting demands and expectations
Staying organized and efficient in their work

Q: How can secretaries overcome these challenges?

A: Secretaries can overcome these challenges by:

Prioritizing tasks and managing their time effectively
Building strong relationships with the leadership and other stakeholders
Staying organized and efficient in their work
Seeking support and guidance from colleagues and superiors
Continuously developing their skills and knowledge

Q: What are the future trends and developments in the role of the secretary?

A: The future trends and developments in the role of the secretary include:

Increased use of technology and automation
Greater emphasis on communication and collaboration
Growing importance of data analysis and interpretation
Increased focus on diversity, equity, and inclusion
Greater emphasis on continuous learning and development

By understanding these trends and developments, secretaries can stay ahead of the curve and continue to provide valuable support to the leadership and the company.