Home Assistant Cloud Details

Oct 13, 2025 by talynt.org 18 views

Introduction

Home Assistant is a popular open-source home automation platform that allows users to control and monitor their smart devices from a single interface. However, like any complex system, it can sometimes encounter errors and issues. In this article, we will explore a specific problem that users may encounter when trying to configure a custom integration, specifically the "Error fetching information" message.

System Health Details

Before we dive into the issue, let's take a look at the system health details to ensure that everything is running smoothly.

System Information

Version	Core-2025.3.1
Installation Type	Home Assistant OS
Dev	False
Hassio	True
Docker	True
User	Root
Virtualenv	False
Python Version	3.13.2
OS Name	Linux
OS Version	6.6.73-haos
Arch	Aarch64
Timezone	Europe/Copenhagen
Config Dir	/config

As we can see, the system is running on Home Assistant OS, with the latest core version (2025.3.1). The installation type is Home Assistant OS, and the user is running as root.

Home Assistant Community Store (HACS) Details

The Home Assistant Community Store (HACS) is a popular repository of custom integrations and add-ons for Home Assistant. Let's take a look at the HACS details to ensure that everything is working correctly.

Home Assistant Community Store

GitHub API	ok
GitHub Content	ok
GitHub Web	ok
HACS Data	ok
GitHub API Calls Remaining	4986
Installed Version	2.0.5
Stage	running
Available Repositories	1641
Downloaded Repositories	75

As we can see, the HACS is running correctly, with the latest version (2.0.5) and a large number of available repositories (1641).

Solcast Solar Details

The Solcast Solar integration is a popular add-on for Home Assistant that allows users to monitor and control their solar panels. Let's take a look at the Solcast Solar details to ensure that everything is working correctly.

Solcast Solar

can_reach_server	ok

As we can see, the Solcast Solar integration is working correctly, with a successful connection to the server.

Home Assistant Cloud Details

The Home Assistant Cloud is a cloud-based service that allows users to access their Home Assistant instance from anywhere. Let's take a look at the Home Assistant Cloud details to ensure that everything is working correctly.

Home Assistant Cloud

logged_in	true
subscription_expiration	16 October 2025 at 02:00
relayer_connected	true
relayer_region	us-east-1
remote_enabled	true
remote_connected	true
alexa_enabled	false
google_enabled	true
cloud_ice_servers_enabled	true
remote_server	us-east-1-15.ui.nabu.casa
certificate_status	ready
instance_id	e1810bda62e54c7a822b8da74ecc8873
can_reach_cert_server	ok
can_reach_cloud_auth	ok
can_reach_cloud	ok

As we can see, the Home Assistant Cloud is working correctly, with a successful login and a valid subscription.

Supervisor Details

The Supervisor is a component of Home Assistant that manages the installation and configuration of add-ons. Let's take a look at the Supervisor details to ensure that everything is working correctly.

Home Assistant Supervisor

host_os	Home Assistant OS 14.2
update_channel	beta
supervisor_version	supervisor-2025.03.2
agent_version	1.6.0
docker_version	27.2.0
disk_total	113.9 GB
disk_used	39.3 GB
healthy	true
supported	true
host_connectivity	true
supervisor_connectivity	true
ntp_synchronized	true
virtualization
board	odroid-n2
supervisor_api	ok
version_api	ok
installed_addons	Samba share (12.5.0), Studio Code Server (5.18.3), Ring-MQTT with Video Streaming (5.8.0), BlueRiiot2MQTT (0.15.2), Advanced SSH & Web Terminal (20.0.2), Mosquitto broker (6.5.0), ESPHome Device Builder (2025.2.2), Zigbee2MQTT (2.1.3-1), Node-RED (19.0.2), Wmbusmeters (W-MBus to MQTT) (1.18.0-RC1), PS5 MQTT (1.4.0), Z-Wave JS UI (3.22.0), AdGuard Home (5.2.5), Let's Encrypt (5.4.3)

As we can see, the Supervisor is working correctly, with a healthy installation and a large number of installed add-ons.

Network Configuration Details

The Network Configuration is a critical component of Home Assistant that allows users to configure their network settings. Let's take a look at the Network Configuration details to ensure that everything is working correctly.

Network Configuration

adapters	lo (disabled), end0 (enabled, default, auto), docker0 (disabled), hassio (disabled), vethe0f22a0 (disabled), veth03451f5 (disabled), veth66cf3a3 (disabled), vethd25b420 (disabled), vethf49d64d (disabled), veth067fc4a (disabled), veth22429c2 (disabled), veth9f40aa4 (disabled), vethe2d5a6f (disabled), veth321c64c (disabled), veth64c75e5 (disabled), veth814b638 (disabled)
ipv4_addresses	lo (127.0.0.1/8), end0 (192.168.68.120/24), docker0 (172.30.232.1/23), hassio (172.30.32.1/23), vethe0f22a0 (), veth03451f5 (), veth66cf3a3 (), vethd25b420 (), vethf49d64d (), veth067fc4a (), veth22429c2 (), veth9f40aa4 (), vethe2d5a6f (), veth321c64c (), veth64c75e5 (), veth814b638 ()
ipv6_addresses	lo (::1/128), end0 (fe80::d2f3:b7e8:cc2f:5a92/64), docker0 (fe80::42:8eff:fe52:fd6d/64), hassio (fe80::42:17ff:fe13:27aa/64), vethe0f22a0 (fe80::983b:52ff:fe73:ac48/64), veth03451f5 (fe80::d48f:2ff:fecb:5a74/64), veth66cf3a3 (fe80::785e:1dff:fe36:325d/64), vethd25b420 (fe80::d0d5:d6ff:fe9e:8a50/64), vethf49d64d (fe80::fc74:72ff:fe60:5f42/64), veth067fc4a (fe80::2019:68ff:fed3:1345/64), veth22429c2 (fe80::a846:b0ff:fe9d:6765/64), veth9f40aa4 (fe80::944e:fdff:fe66:16f8/64), vethe2d5a6f (fe80::98f3:20ff:fe8d:51e1/64), veth321c64c (fe80::2065:aeff:fee4:c8c/64), veth64c75e5 (fe80::14ed:e4ff:fec4:d83b/64), veth814b638 (fe80::e06d:1cff:fec8:d792/64)
announce_addresses	192.168.68.120, fe80::d2f3:b7e8:cc2f:5a92

As we can see, the Network Configuration is working correctly, with a large number of adapters and a large number of IPv4 and IPv6 addresses.

Polestar API Details

The Polestar API is a popular add-on for Home Assistant that allows users to monitor and control their Polestar vehicles. Let's take a look at the Polestar API details to ensure that everything is working correctly.

Polestar API

OpenID Connect Provider	ok
Data API	ok

Introduction

In our previous article, we explored the issue of "Error fetching information" when trying to configure a custom integration in Home Assistant. In this article, we will provide a Q&A section to help users better understand the issue and its possible solutions.

Q: What is the "Error fetching information" issue?

A: The "Error fetching information" issue is a common problem that occurs when trying to configure a custom integration in Home Assistant. It is usually caused by a problem with the integration's configuration or a issue with the Home Assistant system.

Q: What are the possible causes of the "Error fetching information" issue?

A: The possible causes of the "Error fetching information" issue include:

A problem with the integration's configuration
An issue with the Home Assistant system
A problem with the network connection
A problem with the integration's API

Q: How can I troubleshoot the "Error fetching information" issue?

A: To troubleshoot the "Error fetching information" issue, you can try the following steps:

Check the integration's configuration to ensure that it is correct
Check the Home Assistant system to ensure that it is running correctly
Check the network connection to ensure that it is stable
Check the integration's API to ensure that it is working correctly

Q: What are the possible solutions to the "Error fetching information" issue?

A: The possible solutions to the "Error fetching information" issue include:

Reconfiguring the integration
Restarting the Home Assistant system
Checking the network connection
Checking the integration's API
Updating the integration to the latest version

Q: How can I prevent the "Error fetching information" issue from occurring in the future?

A: To prevent the "Error fetching information" issue from occurring in the future, you can try the following steps:

Regularly check the integration's configuration to ensure that it is correct
Regularly check the Home Assistant system to ensure that it is running correctly
Regularly check the network connection to ensure that it is stable
Regularly check the integration's API to ensure that it is working correctly
Regularly update the integration to the latest version

Q: What are the common mistakes that can cause the "Error fetching information" issue?

A: The common mistakes that can cause the "Error fetching information" issue include:

Incorrect configuration of the integration
Incorrect configuration of the Home Assistant system
Incorrect network connection
Incorrect integration API

Q: How can I get help if I am experiencing the "Error fetching information" issue?

A: If you are experiencing the "Error fetching information" issue, you can try the following steps to get help:

Check the Home Assistant documentation to see if there are any known issues or solutions
Check the Home Assistant community forums to see if there are any other users who have experienced the same issue
Contact the Home Assistant support team for assistance
Contact the integration developer for assistance

Conclusion

In conclusion, the "Error fetching information" issue is a common problem that can occur when trying to configure a custom integration in Home Assistant. By understanding the possible causes and solutions to this issue, you can troubleshoot and resolve the problem more effectively. Remember to regularly check the integration's configuration, the Home Assistant system, the network connection, and the integration's API to prevent the issue from occurring in the future. If you are experiencing the "Error fetching information" issue, don't hesitate to reach out to the Home Assistant support team or the integration developer for assistance.