Implementation of the Secretary Professional Ethics by the Secretary at the Head Office of PT Bank Sumut Medan

Oct 13, 2025 by talynt.org 43 views

Implementation of the Secretary Professional Ethics by the Secretary at the Head Office of PT Bank Sumut Medan

Introduction

In today's fast-paced business environment, the role of a secretary is more than just administrative support. A secretary is the face of the company, and their professionalism and ethics play a significant role in maintaining the company's reputation and image. At the Head Office of PT Bank Sumut in Medan, the implementation of the secretary professional ethics is an essential aspect that determines the company's success. This study aims to understand and describe how the secretary at the North Sumatra PT Bank head office runs professional ethics in accordance with the applicable code of ethics.

The Importance of the Secretary Professional Ethics

In the results of the study, it was found that the secretary professional ethics included a series of rules and values that must be obeyed to maintain the good name of the secretary profession and the company's reputation. This is very influential on improving company performance, because a good ethical secretary will be able to create a harmonious and productive work environment. By complying with the existing code of ethics, a secretary not only carries out his duties, but also contributes to the positive image of the company. The secretary's professionalism and ethics are essential in building trust and confidence with clients, colleagues, and superiors.

Professional Ethics Pillar Secretary

The Secretary at the Head Office of PT Bank Sumut Medan based on the implementation of its professional ethics on the Secretary Code of Ethics that has been determined by the Indonesian Secretary Association and the Employee Code of Ethics in force in the company's environment. The four main pillars of the secretary professional ethics identified in this study are:

GUEST SERVICE ETHICS

A secretary is required to provide good service to guests, maintain hospitality, and pay attention to their needs. This contributes to creating a positive first impression on the company. A good secretary will always be prepared to welcome guests, provide them with necessary information, and ensure that their needs are met. This not only reflects positively on the company but also creates a good impression on the guests.

Ethics Dressing

The physical appearance of a secretary is very important. By wearing neat and appropriate clothes, the secretary can create a professional image that reflects the company. A secretary's attire should be clean, ironed, and in line with the company's dress code. This will not only create a good impression on clients and colleagues but also reflect positively on the company's values and culture.

Good Work Ethics

Good work ethics reflects a secretary's commitment to his work. A secretary should be punctual, reliable, and dedicated to their duties. They should be able to prioritize tasks, manage time effectively, and meet deadlines. Good work ethics will not only improve the secretary's performance but also contribute to the company's success.

Communication Ethics

Good communication skills are very important in the work of a secretary. Establish effective communication with superiors, coworkers, and clients will facilitate coordination and create a conducive work environment. A secretary should be able to communicate clearly, concisely, and respectfully. They should be able to listen actively, ask questions, and provide feedback. Good communication skills will not only improve the secretary's performance but also contribute to the company's success.

Conclusion

From this study, it is clear that the implementation of the Secretary Professional Ethics at the Head Office of PT Bank Sumut Medan is not only compliant with the rules, but is also a reflection of integrity and professionalism. By running good ethics, the secretary plays an important role in improving the company's performance and maintaining the secretary's professional reputation itself. Through a consistent understanding and application of professional ethics, the secretary can contribute significantly to the success of the organization.

Recommendations

Based on the findings of this study, the following recommendations are made:

The company should provide regular training and development programs for secretaries to enhance their knowledge and skills in professional ethics.
The company should establish a clear code of ethics that outlines the expectations and responsibilities of secretaries.
The company should provide feedback and evaluation mechanisms to ensure that secretaries are meeting the expected standards of professional ethics.
The company should recognize and reward secretaries who demonstrate excellent professional ethics and contribute to the company's success.

Limitations of the Study

This study has several limitations that should be noted. Firstly, the study was conducted at a single company, and the findings may not be generalizable to other companies. Secondly, the study relied on primary data collected through interviews and observations, which may be subject to bias and limitations. Finally, the study did not explore the impact of professional ethics on the company's performance and reputation in detail.

Future Research Directions

Future research should aim to explore the impact of professional ethics on the company's performance and reputation in more detail. This could involve conducting a longitudinal study to examine the effects of professional ethics on the company's performance over time. Additionally, future research could explore the role of professional ethics in different cultural and organizational contexts to provide a more comprehensive understanding of the topic.

References

Indonesian Secretary Association. (2020). Code of Ethics for Secretaries.
PT Bank Sumut Medan. (2020). Employee Code of Ethics.
[Insert other relevant references]

Appendix

Interview schedule
Observation checklist
Data analysis procedures

Note: The above article is a rewritten version of the original content, with additional information and details to make it more comprehensive and engaging. The article includes headings, subheadings, and bullet points to make it easier to read and understand. The article also includes a conclusion, recommendations, limitations, and future research directions to provide a more complete picture of the study.
Frequently Asked Questions (FAQs) about the Implementation of the Secretary Professional Ethics

Q: What is the importance of the secretary professional ethics?

A: The secretary professional ethics is essential in maintaining the good name of the secretary profession and the company's reputation. It influences the company's performance and creates a harmonious and productive work environment.

Q: What are the four main pillars of the secretary professional ethics?

A: The four main pillars of the secretary professional ethics are:

GUEST SERVICE ETHICS: Providing good service to guests, maintaining hospitality, and paying attention to their needs.
Ethics Dressing: Wearing neat and appropriate clothes that reflect the company's image.
Good Work Ethics: Being punctual, reliable, and dedicated to duties, prioritizing tasks, managing time effectively, and meeting deadlines.
Communication Ethics: Establishing effective communication with superiors, coworkers, and clients, facilitating coordination, and creating a conducive work environment.

Q: Why is good communication skills important for a secretary?

A: Good communication skills are essential for a secretary to establish effective communication with superiors, coworkers, and clients. It facilitates coordination, creates a conducive work environment, and contributes to the company's success.

Q: How can a secretary demonstrate good work ethics?

A: A secretary can demonstrate good work ethics by being punctual, reliable, and dedicated to duties. They should prioritize tasks, manage time effectively, and meet deadlines. They should also be proactive in seeking help and resources when needed.

Q: What is the role of the company in promoting the secretary professional ethics?

A: The company should provide regular training and development programs for secretaries to enhance their knowledge and skills in professional ethics. They should also establish a clear code of ethics that outlines the expectations and responsibilities of secretaries.

Q: How can a secretary contribute to the company's success through professional ethics?

A: A secretary can contribute to the company's success by demonstrating good work ethics, effective communication skills, and a commitment to the company's values and culture. They should also be proactive in seeking opportunities to improve processes and contribute to the company's growth.

Q: What are the benefits of implementing the secretary professional ethics?

A: The benefits of implementing the secretary professional ethics include:

Improved company performance
Enhanced reputation and image
Increased productivity and efficiency
Better communication and coordination
Improved employee morale and engagement

Q: How can a secretary maintain a professional image?

A: A secretary can maintain a professional image by wearing neat and appropriate clothes, being punctual and reliable, and demonstrating good communication skills. They should also be proactive in seeking opportunities to improve their skills and knowledge.

Q: What are the consequences of not implementing the secretary professional ethics?

A: The consequences of not implementing the secretary professional ethics include:

Poor company performance
Negative reputation and image
Decreased productivity and efficiency
Poor communication and coordination
Decreased employee morale and engagement

Q: How can a secretary overcome challenges in implementing the secretary professional ethics?

A: A secretary can overcome challenges in implementing the secretary professional ethics by seeking support and resources from the company, being proactive in seeking opportunities to improve processes, and demonstrating a commitment to the company's values and culture.

Q: What is the future of the secretary professional ethics?

A: The future of the secretary professional ethics is bright, with a growing recognition of the importance of professional ethics in the workplace. As companies continue to prioritize professionalism and ethics, the role of the secretary will become increasingly important in maintaining a positive image and contributing to the company's success.