Improve the ability of young dentists in building effective communication with patients

Oct 13, 2025 by talynt.org 22 views

The Influence of Young Dentist Service Quality on Patient Satisfaction with Removable Dentures

Introduction

The use of artificial dentures is increasing in Indonesia, with a significant portion of the population over 12 years using removable dentures. According to the Riskesdas data (2018), the percentage of artificial denture users reaches 3.5%, complete dentures 1.2%, and closer dentures 0.8%. This increasing demand for denture users necessitates an improvement in the quality of health services, particularly in the field of dentistry. Service quality is a crucial factor that determines patient satisfaction, and it is essential to understand the influence of young dentist service quality on patient satisfaction with removable dentures.

Service Quality Dimensions

Service quality is a multifaceted concept that encompasses various dimensions. The five important dimensions of service quality are:

Reliability: The ability of the dentist to deliver services as promised.
Responsiveness: The willingness of the dentist to help patients and respond to their needs.
Appearance: The physical appearance of the dental clinic and the dentist.
Guarantee: The assurance that the dentist provides to patients about the quality of services.
Empathy: The ability of the dentist to understand and respond to patients' emotions.

These dimensions play a significant role in building good relationships between dentists and patients. A study conducted by [1] found that service quality is a critical factor in determining patient satisfaction.

Methodology

This study employed a descriptive analytic approach with a cross-sectional design. The study involved 30 patients who used removable dentures at the Prostodonsia RSGM USU Clinic. The respondents were chosen through purposive sampling, and data was collected through direct interviews using cell phones and Google Forms. The data was analyzed using the Chi-Square test.

Results

The results of the study showed that the majority of respondents were satisfied with the quality of young dentist services in all dimensions. The highest percentage of satisfaction was in the guarantee dimension (80%), followed by the appearance dimension (76.7%), responsive power (63.3%), attention (70%), and reliability (56.7%). Interestingly, respondents also showed a high level of satisfaction with the dentures of the removable dentures they used, with 76.7% expressing satisfaction and 23.3% expressing very satisfied.

Deeper Analysis

The results of this study indicate that patients who use removable dentures treated by young dentists at the Prostodonsia RSGM USU Clinic are satisfied with the services provided. This satisfaction is not only related to the technical aspects of denture care but also includes interpersonal dimensions such as empathy and attention. The study suggests that good service quality by young dentists has a significant effect on patient satisfaction.

Implications and Suggestions

The results of this study can be taken into consideration for dental education institutions in improving the quality of young dentist services. Some suggestions that can be applied:

Improve the ability of young dentists in building effective communication with patients: This can be done through special training that focuses on communication skills, empathy, and building patients.
Strengthening the understanding of young dentists about the importance of service quality in patient satisfaction: Provision of lecture materials that are integrated with clinical practices that emphasize the aspects of service will be very useful.
Provides opportunities for young dentists to develop clinical and communication skills through mentoring and mentoring programs by senior dentists: Through this program, young dentists can learn from the experience and expertise of senior dentists in providing quality services.

Conclusion

Improving the quality of young dentist services is a long-term investment in increasing patient trust and satisfaction. Thus, the dental health sector in Indonesia can continue to develop and provide the best service for the community. This study highlights the importance of service quality in patient satisfaction and provides suggestions for dental education institutions to improve the quality of young dentist services.

References

[1] [Author's Name]. (Year). [Title of the Study]. [Journal Name], [Volume], [Issue], [Pages].

Limitations

This study has some limitations. The study was conducted in one clinic and with a limited number of respondents. To get a more comprehensive understanding, it is necessary to do a broader research by involving more respondents and clinics in various regions.

Future Research Directions

Future research can focus on:

Conducting a broader study involving more respondents and clinics in various regions.
Investigating the impact of service quality on patient satisfaction in different dental specialties.
Developing a service quality assessment tool for dental clinics.

By addressing these limitations and future research directions, this study can contribute to the development of a more comprehensive understanding of the influence of young dentist service quality on patient satisfaction with removable dentures.
Frequently Asked Questions (FAQs) about the Influence of Young Dentist Service Quality on Patient Satisfaction with Removable Dentures

Q: What is the significance of service quality in patient satisfaction?

A: Service quality is a crucial factor that determines patient satisfaction. It encompasses various dimensions, including reliability, responsiveness, appearance, guarantee, and empathy. Good service quality can lead to increased patient trust and satisfaction.

Q: What are the key dimensions of service quality in dentistry?

A: The five important dimensions of service quality in dentistry are:

Reliability: The ability of the dentist to deliver services as promised.
Responsiveness: The willingness of the dentist to help patients and respond to their needs.
Appearance: The physical appearance of the dental clinic and the dentist.
Guarantee: The assurance that the dentist provides to patients about the quality of services.
Empathy: The ability of the dentist to understand and respond to patients' emotions.

Q: How does the quality of young dentist services affect patient satisfaction?

A: The study found that the majority of respondents were satisfied with the quality of young dentist services in all dimensions. The highest percentage of satisfaction was in the guarantee dimension (80%), followed by the appearance dimension (76.7%), responsive power (63.3%), attention (70%), and reliability (56.7%). Good service quality by young dentists has a significant effect on patient satisfaction.

Q: What are the implications of this study for dental education institutions?

A: The study suggests that dental education institutions should focus on improving the ability of young dentists in building effective communication with patients, strengthening their understanding of the importance of service quality in patient satisfaction, and providing opportunities for young dentists to develop clinical and communication skills through mentoring and mentoring programs by senior dentists.

Q: What are the limitations of this study?

A: The study has some limitations, including the small sample size and the fact that it was conducted in one clinic. To get a more comprehensive understanding, it is necessary to do a broader research by involving more respondents and clinics in various regions.

Q: What are the future research directions for this study?

A: Future research can focus on:

Conducting a broader study involving more respondents and clinics in various regions.
Investigating the impact of service quality on patient satisfaction in different dental specialties.
Developing a service quality assessment tool for dental clinics.

Q: How can dental clinics improve their service quality?

A: Dental clinics can improve their service quality by:

Providing training for dentists on communication skills, empathy, and building patients.
Implementing a patient-centered approach to care.
Ensuring that patients are informed about their treatment options and the expected outcomes.
Encouraging patient feedback and using it to improve services.

Q: What is the importance of patient satisfaction in dentistry?

A: Patient satisfaction is crucial in dentistry as it affects the patient's trust and loyalty to the dental clinic. Good patient satisfaction can lead to increased patient retention, positive word-of-mouth, and improved reputation for the dental clinic.

Q: How can patients contribute to improving service quality in dental clinics?

A: Patients can contribute to improving service quality in dental clinics by:

Providing feedback to the dental clinic about their experience.
Asking questions and seeking clarification about their treatment.
Being open and honest about their concerns and needs.
Participating in patient education programs to improve their understanding of their treatment.