Inefficient incident management

Oct 13, 2025 by talynt.org 135 views

Introduction

In the realm of incident management and threat response, having a robust and flexible system for sending data to security information and event management (SIEM) systems is crucial. The IBM Resilient connector in Cases provides a vital link between incident data and the broader security ecosystem. However, the existing implementation has limitations when it comes to sending arbitrary fields to IBM Resilient. This article explores the need for custom field support in the IBM Resilient connector and proposes a solution to address this limitation.

The Need for Custom Field Support

The IBM Resilient connector in Cases is a powerful tool for sending incident data to IBM Resilient. However, the current implementation only supports sending a limited set of predefined fields. This limitation can be a significant obstacle for organizations that require the ability to send custom or arbitrary fields to IBM Resilient. For instance, in cases where custom fields are used to store additional context or metadata, the existing implementation would not be able to send these fields to IBM Resilient.

The Impact of Limited Field Support

The inability to send custom fields to IBM Resilient can have significant consequences for organizations. Some of the potential impacts include:

Data loss: Custom fields that are not supported by the existing implementation may not be sent to IBM Resilient, resulting in data loss and potential security risks.
Inefficient incident management: The lack of custom field support can lead to inefficient incident management processes, as users may need to manually enter data into IBM Resilient, which can be time-consuming and prone to errors.
Limited visibility: The inability to send custom fields to IBM Resilient can limit visibility into incident data, making it challenging for security teams to make informed decisions.

Proposed Solution

To address the limitation of sending arbitrary fields to IBM Resilient, we propose the following solution:

Support for JSON payload: The IBM Resilient connector in Cases should support sending a JSON payload to IBM Resilient using the "Additional fields" form field.
Arbitrary field support: The connector should allow users to send arbitrary fields to IBM Resilient, enabling the sending of custom or additional context metadata.

Implementation Details

To implement the proposed solution, the following steps can be taken:

Modify the connector: The IBM Resilient connector in Cases should be modified to support sending a JSON payload to IBM Resilient.
Add arbitrary field support: The connector should be updated to allow users to send arbitrary fields to IBM Resilient.
Test and validate: The modified connector should be thoroughly tested and validated to ensure that it functions as expected.

Benefits of Custom Field Support

The proposed solution offers several benefits, including:

Improved incident management: Custom field support enables more efficient incident management processes, as users can send custom or additional context metadata to IBM Resilient.
Enhanced visibility: The ability to send custom fields to IBM Resilient provides enhanced visibility into incident data, enabling security teams to make informed decisions.
Increased flexibility: Custom field support offers increased flexibility, as users can send arbitrary fields to IBM Resilient, enabling the sending of custom or additional context metadata.

Conclusion

The IBM Resilient connector in Cases is a powerful tool for sending incident data to IBM Resilient. However, the existing implementation has limitations when it comes to sending arbitrary fields to IBM Resilient. This article proposes a solution to address this limitation by supporting the sending of a JSON payload to IBM Resilient using the "Additional fields" form field and allowing users to send arbitrary fields to IBM Resilient. The proposed solution offers several benefits, including improved incident management, enhanced visibility, and increased flexibility.

Future Work

Future work should focus on implementing the proposed solution and testing it thoroughly to ensure that it functions as expected. Additionally, the solution should be validated to ensure that it meets the requirements of users and provides the desired benefits.

References

[1] IBM Resilient Connector for Cases
[2] JSON Payload Support for IBM Resilient
[3] Arbitrary Field Support for IBM Resilient

Blocked by

[1] https://github.com/elastic/kibana/issues/213890

Related Issues

[1] https://github.com/elastic/kibana/issues/213891
[2] https://github.com/elastic/kibana/issues/213892
IBM Resilient Connector for Cases: Q&A =============================================

Introduction

The IBM Resilient connector in Cases is a powerful tool for sending incident data to IBM Resilient. However, the existing implementation has limitations when it comes to sending arbitrary fields to IBM Resilient. In our previous article, we proposed a solution to address this limitation by supporting the sending of a JSON payload to IBM Resilient using the "Additional fields" form field and allowing users to send arbitrary fields to IBM Resilient. In this article, we will answer some frequently asked questions (FAQs) related to the IBM Resilient connector and the proposed solution.

Q&A

Q: What is the IBM Resilient connector in Cases?

A: The IBM Resilient connector in Cases is a tool that enables users to send incident data to IBM Resilient. It provides a secure and reliable way to integrate incident data from Cases with IBM Resilient.

Q: What are the limitations of the existing IBM Resilient connector?

A: The existing IBM Resilient connector only supports sending a limited set of predefined fields to IBM Resilient. It does not support sending arbitrary fields or a JSON payload.

Q: What is the proposed solution to address the limitations of the existing connector?

A: The proposed solution involves modifying the IBM Resilient connector to support sending a JSON payload to IBM Resilient using the "Additional fields" form field and allowing users to send arbitrary fields to IBM Resilient.

Q: How will the proposed solution improve incident management?

A: The proposed solution will improve incident management by enabling users to send custom or additional context metadata to IBM Resilient. This will provide enhanced visibility into incident data and enable security teams to make informed decisions.

Q: What are the benefits of custom field support in the IBM Resilient connector?

A: The benefits of custom field support in the IBM Resilient connector include improved incident management, enhanced visibility, and increased flexibility.

Q: How will the proposed solution be implemented?

A: The proposed solution will be implemented by modifying the IBM Resilient connector to support sending a JSON payload to IBM Resilient using the "Additional fields" form field and allowing users to send arbitrary fields to IBM Resilient.

Q: What are the next steps for implementing the proposed solution?

A: The next steps for implementing the proposed solution include testing and validating the modified connector to ensure that it functions as expected.

Q: What are the potential risks or challenges associated with implementing the proposed solution?

A: The potential risks or challenges associated with implementing the proposed solution include data loss, inefficient incident management, and limited visibility.

Q: How will the proposed solution be validated?

A: The proposed solution will be validated by testing and verifying that it meets the requirements of users and provides the desired benefits.

Conclusion

The IBM Resilient connector in Cases is a powerful tool for sending incident data to IBM Resilient. However, the existing implementation has limitations when it comes to sending arbitrary fields to IBM Resilient. In this article, we answered some frequently asked questions related to the IBM Resilient connector and the proposed solution. The proposed solution offers several benefits, including improved incident management, enhanced visibility, and increased flexibility.

Future Work

References

[1] IBM Resilient Connector for Cases
[2] JSON Payload Support for IBM Resilient
[3] Arbitrary Field Support for IBM Resilient