Key Features of Thirdlane Dialer

Oct 13, 2025 by talynt.org 102 views

Introduction

In today's fast-paced business environment, effective communication is crucial for success. With the rise of Asterisk-based PBXs, businesses have been able to streamline their communication processes, but there's always room for improvement. This is where Thirdlane Dialer comes in – a powerful Outlook dialer and screen pop application designed to take your Asterisk-based PBX experience to the next level.

What is Thirdlane Dialer?

Thirdlane Dialer is a cutting-edge application that seamlessly integrates with MS Outlook, allowing users to easily dial phone numbers found in Outlook contacts and email. This innovative tool is specifically designed for Asterisk-based PBXs, making it an ideal solution for businesses looking to enhance their communication processes.

Key Features of Thirdlane Dialer

Outlook Integration

Thirdlane Dialer can be configured as an MS Outlook add-in, creating an Outlook toolbar that enables users to easily dial phone numbers found in Outlook contacts and email. This integration allows users to access their contact list and dial numbers directly from Outlook, streamlining their communication process.

Internal Database

When not used with Outlook, Thirdlane Dialer displays a small floating toolbar and a system tray icon that enable users to quickly dial phone numbers stored in Thirdlane Dialer's internal database. This feature allows users to store and manage their phone numbers in a centralized location, making it easy to access and dial numbers as needed.

Toolbar Customization

The toolbar in Thirdlane Dialer can be customized to meet the specific needs of your business. Users can add or remove buttons, change the layout, and even customize the appearance of the toolbar to match their company's branding.

Screen Pop

Thirdlane Dialer also features a screen pop functionality, which allows users to automatically display a customer's contact information on their screen when a call is received. This feature helps users to quickly access the necessary information and respond to customer inquiries in a timely manner.

System Tray Icon

The system tray icon in Thirdlane Dialer provides users with quick access to the application's features, allowing them to easily dial phone numbers, access their contact list, and manage their internal database.

Benefits of Using Thirdlane Dialer

Improved Productivity

Thirdlane Dialer is designed to streamline your communication process, allowing users to quickly and easily dial phone numbers and access their contact list. This feature helps to improve productivity and reduce the time spent on manual dialing.

Enhanced Customer Experience

The screen pop functionality in Thirdlane Dialer helps users to quickly access the necessary information and respond to customer inquiries in a timely manner. This feature enhances the overall customer experience, making it easier for businesses to provide excellent customer service.

Increased Efficiency

Thirdlane Dialer's internal database and toolbar customization features help users to manage their phone numbers and contact list more efficiently. This feature reduces the time spent on manual data entry and allows users to focus on more important tasks.

System Requirements

Operating System

Thirdlane Dialer is compatible with Windows operating systems, including Windows 10, Windows 8, and Windows 7.

Asterisk-Based PBX

Thirdlane Dialer is specifically designed for Asterisk-based PBXs, making it an ideal solution for businesses using this type of communication system.

MS Outlook

Thirdlane Dialer requires MS Outlook to be installed on the user's computer, as it integrates with the application to provide seamless dialing and screen pop functionality.

Conclusion

Thirdlane Dialer is a powerful Outlook dialer and screen pop application designed to enhance your Asterisk-based PBX experience. With its seamless integration with MS Outlook, internal database, and toolbar customization features, Thirdlane Dialer helps businesses to streamline their communication process, improve productivity, and enhance the overall customer experience. Whether you're looking to improve your communication process or simply want to make your job easier, Thirdlane Dialer is an ideal solution for businesses using Asterisk-based PBXs.

Frequently Asked Questions

Q: What is Thirdlane Dialer?

A: Thirdlane Dialer is a powerful Outlook dialer and screen pop application designed for Asterisk-based PBXs.

Q: What are the system requirements for Thirdlane Dialer?

A: Thirdlane Dialer requires Windows operating systems, Asterisk-based PBX, and MS Outlook to be installed on the user's computer.

Q: How does Thirdlane Dialer integrate with MS Outlook?

A: Thirdlane Dialer integrates with MS Outlook as an add-in, creating an Outlook toolbar that enables users to easily dial phone numbers found in Outlook contacts and email.

Q: What are the benefits of using Thirdlane Dialer?

A: The benefits of using Thirdlane Dialer include improved productivity, enhanced customer experience, and increased efficiency.

Troubleshooting

Q: I'm experiencing issues with Thirdlane Dialer. What should I do?

A: If you're experiencing issues with Thirdlane Dialer, please contact our support team for assistance. We'll be happy to help you resolve the issue and get you back up and running in no time.

Q: How do I customize the toolbar in Thirdlane Dialer?

A: To customize the toolbar in Thirdlane Dialer, simply right-click on the toolbar and select "Customize." From there, you can add or remove buttons, change the layout, and even customize the appearance of the toolbar to match your company's branding.

Q: How do I access the internal database in Thirdlane Dialer?

A: To access the internal database in Thirdlane Dialer, simply click on the system tray icon and select "Internal Database." From there, you can view and manage your phone numbers and contact list.

Conclusion

Introduction

At Thirdlane, we're committed to providing our customers with the best possible experience. That's why we've put together this Q&A article, answering some of the most frequently asked questions about Thirdlane Dialer. Whether you're a seasoned user or just starting out, we hope this article will help you get the most out of our powerful Outlook dialer and screen pop application.

Q: What is Thirdlane Dialer?

A: Thirdlane Dialer is a powerful Outlook dialer and screen pop application designed for Asterisk-based PBXs. It seamlessly integrates with MS Outlook, allowing users to easily dial phone numbers found in Outlook contacts and email.

Q: What are the system requirements for Thirdlane Dialer?

A: Thirdlane Dialer requires Windows operating systems, Asterisk-based PBX, and MS Outlook to be installed on the user's computer.

Q: How does Thirdlane Dialer integrate with MS Outlook?

A: Thirdlane Dialer integrates with MS Outlook as an add-in, creating an Outlook toolbar that enables users to easily dial phone numbers found in Outlook contacts and email.

Q: What are the benefits of using Thirdlane Dialer?

A: The benefits of using Thirdlane Dialer include improved productivity, enhanced customer experience, and increased efficiency.

Q: How do I customize the toolbar in Thirdlane Dialer?

Q: How do I access the internal database in Thirdlane Dialer?

A: To access the internal database in Thirdlane Dialer, simply click on the system tray icon and select "Internal Database." From there, you can view and manage your phone numbers and contact list.

Q: Can I use Thirdlane Dialer with other PBX systems?

A: Unfortunately, Thirdlane Dialer is specifically designed for Asterisk-based PBXs. However, we're always looking for ways to expand our compatibility, so be sure to check our website for any updates.

Q: How do I troubleshoot issues with Thirdlane Dialer?

A: If you're experiencing issues with Thirdlane Dialer, please contact our support team for assistance. We'll be happy to help you resolve the issue and get you back up and running in no time.

Q: Can I use Thirdlane Dialer with multiple Outlook profiles?

A: Yes, Thirdlane Dialer supports multiple Outlook profiles. Simply configure the application to use the desired profile, and you'll be able to access your contact list and dial numbers from any of your Outlook profiles.

Q: How do I update Thirdlane Dialer to the latest version?

A: To update Thirdlane Dialer to the latest version, simply visit our website and download the latest version of the application. Follow the installation instructions to update your existing installation.

Q: Can I use Thirdlane Dialer with other CRM systems?

A: While Thirdlane Dialer is designed to integrate with MS Outlook, it's not specifically designed to work with other CRM systems. However, we're always looking for ways to expand our compatibility, so be sure to check our website for any updates.

Conclusion

We hope this Q&A article has helped answer some of the most frequently asked questions about Thirdlane Dialer. Whether you're a seasoned user or just starting out, we're committed to providing you with the best possible experience. If you have any further questions or concerns, please don't hesitate to contact our support team. We're always here to help.

Additional Resources

Thirdlane Dialer User Manual: For a comprehensive guide to using Thirdlane Dialer, please refer to our user manual.
Thirdlane Dialer Support: For assistance with troubleshooting or other issues, please contact our support team.
Thirdlane Dialer Updates: To stay up-to-date with the latest features and updates, please visit our website regularly.

Contact Us

If you have any further questions or concerns, please don't hesitate to contact us. We're always here to help.

Email: support@thirdlane.com
Phone: 1-800-THIRD-LANE (1-800-844-7352)
Website: www.thirdlane.com