Layers and maps not loading

Oct 13, 2025 by talynt.org 11 views

Introduction

Are you experiencing issues with your ArcGIS Online location platform after the recent update in February? You're not alone. Many users have reported difficulties in using their created layers and maps after the update. In this article, we'll guide you through the troubleshooting process to help you resolve the issue and get your ArcGIS Online location platform up and running again.

Understanding the Issue

Before we dive into the troubleshooting process, it's essential to understand the issue at hand. The ArcGIS SDK, which you're using in your Unity project, relies on the ArcGIS Online platform to load geo-data. However, after the update in February, some users have reported that their created layers and maps are no longer accessible. This issue can be frustrating, especially if you've invested time and effort into creating your project.

Symptoms of the Issue

If you're experiencing the following symptoms, it's likely that you're facing the issue:

Layers and maps not loading: Your created layers and maps are not loading in your Unity project.
Error messages: You're receiving error messages when trying to access your layers and maps.
Inability to edit or update: You're unable to edit or update your layers and maps.

Troubleshooting Steps

To resolve the issue, follow these step-by-step troubleshooting steps:

Step 1: Check for Updates

First, ensure that your ArcGIS SDK is up-to-date. Check the official ArcGIS website for any updates or patches. If an update is available, install it and restart your Unity project.

Step 2: Verify API Keys and Credentials

Verify that your API keys and credentials are correct. Make sure that you're using the correct API key and credentials for your ArcGIS Online account. If you're unsure, check your ArcGIS Online account settings or contact your administrator.

Step 3: Check Layer and Map Permissions

Check the permissions for your layers and maps. Ensure that you have the necessary permissions to access and edit your layers and maps. If you're unsure, check the permissions settings for your ArcGIS Online account.

Step 4: Validate Layer and Map IDs

Validate the IDs of your layers and maps. Ensure that the IDs are correct and match the IDs in your ArcGIS Online account. If you're unsure, check the IDs in your ArcGIS Online account or contact your administrator.

Step 5: Check for Conflicts with Other Plugins

Check if there are any conflicts with other plugins or scripts in your Unity project. If you're using other plugins or scripts that interact with the ArcGIS SDK, try disabling them and see if the issue resolves.

Step 6: Clear Cache and Restart

Clear the cache and restart your Unity project. Sometimes, clearing the cache and restarting the project can resolve the issue.

Step 7: Contact Support

If none of the above steps resolve the issue, contact ArcGIS support for further assistance. They can help you troubleshoot the issue and provide a solution.

Conclusion

Troubleshooting issues with the ArcGIS Online location platform can be frustrating, but by following these step-by-step troubleshooting steps, you can resolve the issue and get your project up and running again. Remember to check for updates, verify API keys and credentials, check layer and map permissions, validate layer and map IDs, check for conflicts with other plugins, clear cache and restart, and contact support if necessary.

Additional Resources

For more information on troubleshooting ArcGIS Online location platform issues, refer to the following resources:

Frequently Asked Questions

Q: What are the common causes of the issue?

A: The common causes of the issue include outdated ArcGIS SDK, incorrect API keys and credentials, layer and map permissions, and conflicts with other plugins.

Q: How do I resolve the issue?

A: To resolve the issue, follow the step-by-step troubleshooting steps outlined in this article.

Q: What if I'm still experiencing issues after following the troubleshooting steps?

A: If you're still experiencing issues after following the troubleshooting steps, contact ArcGIS support for further assistance.

Q: Are there any additional resources available for troubleshooting ArcGIS Online location platform issues?

Q: What are the common causes of the issue?

A: The common causes of the issue include:

Outdated ArcGIS SDK: If your ArcGIS SDK is not up-to-date, it may cause compatibility issues with the ArcGIS Online platform.
Incorrect API keys and credentials: If your API keys and credentials are incorrect, you may not be able to access your layers and maps.
Layer and map permissions: If you don't have the necessary permissions to access and edit your layers and maps, you may experience issues.
Conflicts with other plugins: If you're using other plugins or scripts that interact with the ArcGIS SDK, they may cause conflicts and issues.

Q: How do I resolve the issue?

A: To resolve the issue, follow the step-by-step troubleshooting steps outlined in this article:

Check for updates: Ensure that your ArcGIS SDK is up-to-date.
Verify API keys and credentials: Check that your API keys and credentials are correct.
Check layer and map permissions: Ensure that you have the necessary permissions to access and edit your layers and maps.
Validate layer and map IDs: Check that the IDs of your layers and maps are correct.
Check for conflicts with other plugins: Try disabling other plugins or scripts that interact with the ArcGIS SDK.
Clear cache and restart: Clear the cache and restart your Unity project.
Contact support: If none of the above steps resolve the issue, contact ArcGIS support for further assistance.

Q: What if I'm still experiencing issues after following the troubleshooting steps?

A: If you're still experiencing issues after following the troubleshooting steps, contact ArcGIS support for further assistance. They can help you troubleshoot the issue and provide a solution.

Q: Are there any additional resources available for troubleshooting ArcGIS Online location platform issues?

A: Yes, there are additional resources available, including:

ArcGIS Online documentation: The official ArcGIS Online documentation provides detailed information on how to use the platform.
ArcGIS SDK documentation: The official ArcGIS SDK documentation provides detailed information on how to use the SDK.
ArcGIS support: The ArcGIS support team is available to help you troubleshoot issues and provide solutions.

Q: Can I use the ArcGIS Online location platform with other Unity plugins?

A: Yes, you can use the ArcGIS Online location platform with other Unity plugins. However, be aware that conflicts may arise if the plugins interact with the ArcGIS SDK. Try disabling other plugins or scripts that interact with the ArcGIS SDK to see if the issue resolves.

Q: How do I prevent the issue from occurring in the future?

A: To prevent the issue from occurring in the future, ensure that:

Your ArcGIS SDK is up-to-date: Regularly check for updates and install the latest version.
Your API keys and credentials are correct: Double-check that your API keys and credentials are correct.
You have the necessary permissions: Ensure that you have the necessary permissions to access and edit your layers and maps.
You validate layer and map IDs: Regularly check that the IDs of your layers and maps are correct.

Q: Can I use the ArcGIS Online location platform with other platforms?

A: Yes, you can use the ArcGIS Online location platform with other platforms, including:

Web: You can use the ArcGIS Online location platform with web applications.
Mobile: You can use the ArcGIS Online location platform with mobile applications.
Desktop: You can use the ArcGIS Online location platform with desktop applications.

Q: How do I get started with the ArcGIS Online location platform?

A: To get started with the ArcGIS Online location platform, follow these steps:

Sign up for an ArcGIS Online account: Create an account on the ArcGIS Online website.
Create a new project: Create a new project in the ArcGIS Online platform.
Add layers and maps: Add layers and maps to your project.
Configure the ArcGIS SDK: Configure the ArcGIS SDK to work with your project.
Test and deploy: Test and deploy your project.

Conclusion

We hope this FAQ article has provided you with the information you need to troubleshoot and resolve issues with the ArcGIS Online location platform. If you have any further questions or concerns, please don't hesitate to contact us.