Modify the private notes page to not show the keypad when tapping settings

Oct 13, 2025 by talynt.org 98 views

Introduction

In this article, we will be discussing a critical issue that affects the user experience of the Expensify app. The issue is related to the workspace feature, where tapping private notes and immediately tapping settings shows the keypad of the private notes page. This can be frustrating for users who are trying to access their settings quickly. In this article, we will delve into the details of the issue, its impact, and the possible solutions.

Issue Description

The issue is reproducible on both Android and iOS devices, including the Redminote 10s Android 13 device used by the affected tester. The steps to reproduce the issue are as follows:

Launch the app
Open a workspace chat - header
Tap private notes and immediately tap settings

Expected Result

The expected result is that tapping private notes and immediately tapping settings should not show the keypad of the private notes page.

Actual Result

The actual result is that tapping private notes and immediately tapping settings shows the keypad of the private notes page.

Workaround

Unfortunately, there is no known workaround for this issue.

Platforms

The issue is reproducible on the following platforms:

Android: Standalone
Android: HybridApp
Android: mWeb Chrome
iOS: Not reproducible
MacOS: Not reproducible

Screenshots/Videos

The issue can be viewed in the following screenshot/video:

https://github.com/user-attachments/assets/c0d22175-e781-4f78-be0f-b7bdaa775de0

Impact

This issue can have a significant impact on the user experience of the Expensify app. Users who are trying to access their settings quickly may become frustrated when they are presented with the keypad of the private notes page. This can lead to a decrease in user satisfaction and engagement.

Possible Solutions

There are several possible solutions to this issue:

Modify the private notes page to not show the keypad when tapping settings: This could be achieved by modifying the code that handles the tapping of settings on the private notes page.
Add a delay before showing the keypad: This could be achieved by adding a delay before showing the keypad when tapping settings on the private notes page.
Provide a workaround for users: This could be achieved by providing a workaround for users who are experiencing this issue, such as a link to a support article or a contact form to report the issue.

Conclusion

In conclusion, the issue of tapping private notes and immediately tapping settings showing the keypad of the private notes page is a critical issue that affects the user experience of the Expensify app. It is reproducible on both Android and iOS devices and has a significant impact on user satisfaction and engagement. Possible solutions include modifying the private notes page to not show the keypad when tapping settings, adding a delay before showing the keypad, and providing a workaround for users.

Recommendations

Based on the analysis of this issue, the following recommendations are made:

Prioritize the fix for this issue: This issue should be prioritized and fixed as soon as possible to improve the user experience of the Expensify app.
Test the fix thoroughly: The fix should be tested thoroughly to ensure that it does not introduce any new issues.
Communicate the fix to users: The fix should be communicated to users through a support article or a contact form to report the issue.

Contributing Guidelines

If you are interested in contributing to the Expensify app, please check out our contributing guidelines at https://github.com/Expensify/ReactNativeChat/blob/main/contributingGuides/CONTRIBUTING.md. You can also email contributors@expensify.com to request to join our Slack channel.

Contact Us

Introduction

In our previous article, we discussed a critical issue that affects the user experience of the Expensify app. The issue is related to the workspace feature, where tapping private notes and immediately tapping settings shows the keypad of the private notes page. In this article, we will answer some frequently asked questions (FAQs) related to this issue.

Q: What is the issue with the workspace feature?

A: The issue is that when you tap private notes and immediately tap settings, the keypad of the private notes page is shown. This can be frustrating for users who are trying to access their settings quickly.

Q: Is this issue reproducible on both Android and iOS devices?

A: Yes, this issue is reproducible on both Android and iOS devices, including the Redminote 10s Android 13 device used by the affected tester.

Q: What are the steps to reproduce the issue?

A: The steps to reproduce the issue are as follows:

Launch the app
Open a workspace chat - header
Tap private notes and immediately tap settings

Q: What is the expected result?

A: The expected result is that tapping private notes and immediately tapping settings should not show the keypad of the private notes page.

Q: What is the actual result?

A: The actual result is that tapping private notes and immediately tapping settings shows the keypad of the private notes page.

Q: Is there a workaround for this issue?

A: Unfortunately, there is no known workaround for this issue.

Q: What are the possible solutions to this issue?

A: There are several possible solutions to this issue, including:

Modify the private notes page to not show the keypad when tapping settings: This could be achieved by modifying the code that handles the tapping of settings on the private notes page.
Add a delay before showing the keypad: This could be achieved by adding a delay before showing the keypad when tapping settings on the private notes page.
Provide a workaround for users: This could be achieved by providing a workaround for users who are experiencing this issue, such as a link to a support article or a contact form to report the issue.

Q: How can I contribute to the fix for this issue?

A: If you are interested in contributing to the fix for this issue, please check out our contributing guidelines at https://github.com/Expensify/ReactNativeChat/blob/main/contributingGuides/CONTRIBUTING.md. You can also email contributors@expensify.com to request to join our Slack channel.

Q: How can I report this issue?

A: If you are experiencing this issue, please report it to us by emailing contributors@expensify.com. We appreciate your feedback and look forward to hearing from you.

Q: When will the fix for this issue be available?

A: We are working on prioritizing and fixing this issue as soon as possible. We will provide updates on the status of the fix through our support channels.

Conclusion

In conclusion, the issue of tapping private notes and immediately tapping settings showing the keypad of the private notes page is a critical issue that affects the user experience of the Expensify app. We hope that this Q&A article has provided you with the information you need to understand the issue and its possible solutions. If you have any further questions or concerns, please do not hesitate to contact us.