OnlyOffice Community Server

Oct 13, 2025 by talynt.org 120 views

OnlyOffice Integration with Odoo: Troubleshooting Guide

In this article, we will explore the integration of OnlyOffice with Odoo, a popular open-source enterprise resource planning (ERP) system. We will focus on troubleshooting common issues that may arise during the integration process, specifically when using the OnlyOffice Community Server with Odoo.

Prerequisites

Before we dive into the troubleshooting guide, let's ensure that we have the necessary prerequisites in place:

Odoo Community Edition: You have installed Odoo Community Edition in a Virtual Machine (VM) on Proxmox.
Linux Mint VM: You have a Linux Mint VM on Proxmox, hosting Portainer with the OnlyOffice Community Server installed using the sudo bash workspace-install.sh script.
OnlyOffice Community Server: You have installed the OnlyOffice Community Server on the Linux Mint VM.
OnlyOffice for Odoo: You have installed the OnlyOffice for Odoo module in Odoo V17.

Troubleshooting: "ONLYOFFICE cannot be reached. Please contact admin."

You have installed the OnlyOffice for Odoo module in Odoo V17, but when you try to open an Excel file, you receive the error message "ONLYOFFICE cannot be reached. Please contact admin." Let's troubleshoot this issue step by step.

1. Verify OnlyOffice Server URL

The error message suggests that the OnlyOffice server is not reachable. Check the OnlyOffice server URL in the Odoo settings. Ensure that the URL is correct and points to the OnlyOffice Community Server instance.

_strong>OnlyOffice Server URL: Go to Odoo > Settings > OnlyOffice > Server URL. Verify that the URL is correct and points to the OnlyOffice Community Server instance.

2. Check OnlyOffice Server Status

Check the status of the OnlyOffice Community Server instance. Ensure that it is running and accessible.

_strong>OnlyOffice Server Status: Log in to the Linux Mint VM and check the status of the OnlyOffice Community Server instance using the command sudo systemctl status onlyoffice.

3. Verify OnlyOffice Server Port

The OnlyOffice Community Server uses a specific port to communicate with Odoo. Verify that the port is open and accessible.

_strong>OnlyOffice Server Port: Check the OnlyOffice server port in the Odoo settings. Ensure that the port is open and accessible. You can use the command sudo netstat -tlnp | grep onlyoffice to verify the port.

4. Check Odoo Server URL

The OnlyOffice for Odoo module requires the Odoo server URL to be set correctly. Verify that the Odoo server URL is set correctly in the Odoo settings.

_strong>Odoo Server URL: Go to Odoo > Settings > General Settings > Server URL. Verify that the URL is correct and points to the Odoo instance.

5. Verify SSL/TLS Configuration

You have mentioned that Odoo is running on HTTPS, but OnlyOffice is not. Verify that the SSL/TLS configuration is correct for both Odoo and OnlyOffice.

_strong>SSL/TLS Configuration: Check the SSL/TLS configuration for both Odoo and OnlyOffice. Ensure that the certificates are correctly installed and configured.

6. Check Firewall Rules

Firewall rules may be blocking the communication between Odoo and OnlyOffice. Verify that the firewall rules are correctly configured.

_strong>Firewall Rules: Check the firewall rules for both Odoo and OnlyOffice. Ensure that the rules are correctly configured to allow communication between the two instances.

7. Verify OnlyOffice Module Configuration

The OnlyOffice for Odoo module requires specific configuration settings. Verify that the module is correctly configured.

_strong>OnlyOffice Module Configuration: Go to Odoo > Settings > OnlyOffice > Module Configuration. Verify that the module is correctly configured.

In this article, we have explored the integration of OnlyOffice with Odoo, a popular open-source ERP system. We have focused on troubleshooting common issues that may arise during the integration process, specifically when using the OnlyOffice Community Server with Odoo. By following the steps outlined in this article, you should be able to resolve the "ONLYOFFICE cannot be reached. Please contact admin." error message and successfully integrate OnlyOffice with Odoo.

Ensure that the OnlyOffice Community Server instance is running and accessible.
Verify that the OnlyOffice server port is open and accessible.
Check the SSL/TLS configuration for both Odoo and OnlyOffice.
Verify that the firewall rules are correctly configured.
Check the OnlyOffice module configuration settings.

By following these additional tips, you should be able to successfully integrate OnlyOffice with Odoo and enjoy the benefits of a seamless document editing experience.
OnlyOffice Integration with Odoo: Frequently Asked Questions

In our previous article, we explored the integration of OnlyOffice with Odoo, a popular open-source enterprise resource planning (ERP) system. We focused on troubleshooting common issues that may arise during the integration process, specifically when using the OnlyOffice Community Server with Odoo. In this article, we will answer some frequently asked questions (FAQs) related to the integration of OnlyOffice with Odoo.

Q: What is the OnlyOffice Community Server?

A: The OnlyOffice Community Server is a free and open-source office suite that allows users to create, edit, and collaborate on documents, spreadsheets, and presentations.

Q: What is the OnlyOffice for Odoo module?

A: The OnlyOffice for Odoo module is a plugin that integrates the OnlyOffice Community Server with Odoo, allowing users to create, edit, and collaborate on documents, spreadsheets, and presentations directly within Odoo.

Q: What are the system requirements for the OnlyOffice Community Server?

A: The OnlyOffice Community Server requires a minimum of 2 GB of RAM and 2 CPU cores to run. It also requires a MySQL or PostgreSQL database to store user data and document metadata.

Q: Can I use the OnlyOffice Community Server with other ERP systems besides Odoo?

A: Yes, the OnlyOffice Community Server can be integrated with other ERP systems besides Odoo. However, the integration process may vary depending on the specific ERP system and its requirements.

Q: How do I configure the OnlyOffice for Odoo module?

A: To configure the OnlyOffice for Odoo module, you need to follow these steps:

Install the OnlyOffice for Odoo module in Odoo.
Configure the OnlyOffice server URL in the Odoo settings.
Configure the OnlyOffice server port in the Odoo settings.
Configure the SSL/TLS settings for the OnlyOffice server.
Verify that the firewall rules are correctly configured.

Q: What are the benefits of using the OnlyOffice Community Server with Odoo?

A: The benefits of using the OnlyOffice Community Server with Odoo include:

Seamless document editing and collaboration
Improved productivity and efficiency
Enhanced security and data protection
Scalability and flexibility

Q: Can I use the OnlyOffice Community Server with a self-hosted Odoo instance?

A: Yes, you can use the OnlyOffice Community Server with a self-hosted Odoo instance. However, you need to ensure that the OnlyOffice server URL and port are correctly configured in the Odoo settings.

Q: How do I troubleshoot issues with the OnlyOffice for Odoo module?

A: To troubleshoot issues with the OnlyOffice for Odoo module, you can follow these steps:

Check the OnlyOffice server URL and port in the Odoo settings.
Verify that the firewall rules are correctly configured.
Check the SSL/TLS settings for the OnlyOffice server.
Verify that the OnlyOffice module is correctly installed and configured.
Check the Odoo logs for any errors or warnings related to the OnlyOffice module.

In this article, we have answered some frequently asked questions related to the integration of OnlyOffice with Odoo. We hope that this article has provided you with the information you need to successfully integrate OnlyOffice with Odoo and enjoy the benefits of a seamless document editing experience.

OnlyOffice Community Server documentation: https://help.onlyoffice.com/
OnlyOffice for Odoo module documentation: https://help.onlyoffice.com/odoo/
Odoo documentation: https://www.odoo.com/documentation/