Optimization of Health Services

Oct 13, 2025 by talynt.org 133 views

Introduction

In the ever-evolving landscape of healthcare, hospitals are constantly seeking ways to improve their performance and provide high-quality services to patients. One of the key factors that contribute to a hospital's success is its company values. These values shape the behavior of individual employees, including nurses, and ultimately affect the overall performance of the organization. This study aims to analyze the effect of company values on the performance of nurses in the inpatient room of Balimbingan Hospital, a health facility owned by PT Perkebunan Nusantara IV.

Background

Balimbingan Hospital, like many other healthcare institutions, faces numerous challenges in its effort to transform into a profit-oriented hospital. One of the significant challenges is the performance of nurses, which has not met the expected standards. To address this issue, the hospital has implemented a series of company values, including professionalism, respect, innovation, discipline, and excellence. These values are expected to shape the behavior of nurses and contribute to improved performance.

Methodology

This study employed an explanatory survey design, where the population studied was the same as the sample, namely all nurses in the inpatient room totaling 72 people. Data was collected through a questionnaire and analyzed using multiple logistics regression. The study aimed to examine the effect of company values on the performance of nurses in the inpatient room of Balimbingan Hospital in 2014.

Results

The results of this study showed that there was a significant influence between company values - professionalism, respect, innovation, discipline, and excellence - on the performance of the inpatient room nurses in the Balimbingan Hospital of PTPN IV. Among these values, innovation appeared as the most dominant variable. This finding suggests that innovation plays a crucial role in shaping the behavior of nurses and contributing to improved performance.

Discussion

The results of this study have significant implications for hospital management. Firstly, the study highlights the importance of supervision and granting appreciation for nurses. By providing systematic guidance and recognizing the efforts of nurses, hospital management can stimulate creativity and innovation, leading to improved performance. Secondly, the study emphasizes the need for hospital management to promote company values in every operational aspect. By doing so, hospitals can increase their competitiveness in the world of health and provide high-quality services to patients.

Conclusion

In conclusion, this study demonstrates the significant influence of company values on the performance of nurses in the inpatient room of Balimbingan Hospital. The findings suggest that innovation is a critical variable in shaping the behavior of nurses and contributing to improved performance. Therefore, hospital management should prioritize the promotion of company values, particularly innovation, to improve the performance of nurses and provide high-quality services to patients.

Recommendations

Based on the findings of this study, the following recommendations are made:

Sustainable Supervision: Hospital management should carry out sustainable supervision and provide systematic guidance from superiors to all work units.
Granting Appreciation: The granting of appreciation and appreciation for innovations carried out by nurses is also a strategic step. Awards can not only stimulate creativity and innovation but also motivate nurses to continue to contribute optimally in an effort to improve services to patients.
Optimization of Health Services: By promoting company values in every operational aspect, Balimbingan Hospital is expected to increase its competitiveness in the world of health. Utilizing innovation as the main driver will be very important, especially in the midst of rigorous competition between hospitals.
Creating a Work Environment: Efforts to create a work environment that supports innovation and appreciation for good performance will have a positive impact not only for nurses but also for all institutions and patients served.

Limitations

This study has several limitations that should be acknowledged. Firstly, the study was conducted in a single hospital, which may limit the generalizability of the findings. Secondly, the study relied on a questionnaire as the primary data collection method, which may be subject to biases and limitations.

Future Research Directions

Future research should aim to replicate this study in other hospitals to increase the generalizability of the findings. Additionally, researchers should explore the impact of company values on other aspects of hospital performance, such as patient satisfaction and quality of care.

Conclusion

Q1: What are company values, and how do they affect nurse performance?

A1: Company values are the principles and standards that guide the behavior and actions of employees within an organization. In the context of nurse performance, company values such as professionalism, respect, innovation, discipline, and excellence can shape the behavior of nurses and contribute to improved performance.

Q2: What is the significance of innovation in nurse performance?

A2: Innovation is a critical variable in shaping the behavior of nurses and contributing to improved performance. By promoting innovation, hospitals can stimulate creativity and innovation, leading to improved performance and high-quality services to patients.

Q3: How can hospital management promote company values and improve nurse performance?

A3: Hospital management can promote company values by carrying out sustainable supervision, providing systematic guidance from superiors, and recognizing the efforts of nurses. Additionally, hospital management can create a work environment that supports innovation and appreciation for good performance.

Q4: What are the benefits of promoting company values in hospitals?

A4: Promoting company values in hospitals can increase competitiveness in the world of health, provide high-quality services to patients, and improve the performance of nurses. Additionally, promoting company values can stimulate creativity and innovation, leading to improved performance and patient satisfaction.

Q5: How can nurses contribute to improved performance and patient satisfaction?

A5: Nurses can contribute to improved performance and patient satisfaction by embracing company values such as professionalism, respect, innovation, discipline, and excellence. By doing so, nurses can shape their behavior and actions to align with the values of the organization, leading to improved performance and high-quality services to patients.

Q6: What are the limitations of this study?

A6: This study has several limitations that should be acknowledged. Firstly, the study was conducted in a single hospital, which may limit the generalizability of the findings. Secondly, the study relied on a questionnaire as the primary data collection method, which may be subject to biases and limitations.

Q7: What are the future research directions for this study?

A7: Future research should aim to replicate this study in other hospitals to increase the generalizability of the findings. Additionally, researchers should explore the impact of company values on other aspects of hospital performance, such as patient satisfaction and quality of care.

Q8: How can hospital management prioritize the promotion of company values?

A8: Hospital management can prioritize the promotion of company values by creating a work environment that supports innovation and appreciation for good performance. Additionally, hospital management can provide training and development programs to help nurses understand and embody the company values.

Q9: What are the benefits of recognizing and rewarding nurses for their innovations?

A9: Recognizing and rewarding nurses for their innovations can stimulate creativity and innovation, leading to improved performance and high-quality services to patients. Additionally, recognizing and rewarding nurses can motivate them to continue to contribute optimally in an effort to improve services to patients.

Q10: How can hospital management measure the impact of company values on nurse performance?

A10: Hospital management can measure the impact of company values on nurse performance by using metrics such as patient satisfaction, quality of care, and nurse performance. Additionally, hospital management can conduct regular surveys and focus groups to gather feedback from nurses and patients on the effectiveness of company values in improving nurse performance.