Providing appropriate training

Oct 13, 2025 by talynt.org 56 views

The Effect of Work Culture on the Quality of Public Services (Study of Birth and Death Certificate Services in the Binjai District Office of Binjai City)

Introduction

The quality of public services in a government agency is a crucial aspect that affects the lives of citizens. In the context of the Binjai City District Office, the provision of birth and death certificate services is a vital function that requires efficient and effective management. However, the quality of these services can be influenced by various factors, including work culture. This study aims to investigate and analyze the extent of the influence of work culture on public services in the Binjai City District Office.

The Importance of Work Culture in Public Services

Work culture has a significant impact on the quality of public services in a government agency. It refers to the values, norms, and habits that guide employees in carrying out their duties. A positive work culture can improve employee performance, leading to better services for the community. In the context of public services, work culture plays a crucial role in shaping the behavior and attitudes of employees, which in turn affects the quality of services provided.

Methodology

This study employed an explanatory analysis method and linear regression analysis to investigate the influence of work culture on public services in the Binjai City District Office. The sample consisted of all 31 employees in the office. The results showed that work culture had a significant influence on public services, with an effect of 1.14%. However, 98.86% of the influence was attributed to other factors that were not examined in this study.

Analysis of the Effect of Work Culture

Work culture in an agency can be interpreted as values, norms, and habits that are guidelines for employees in carrying out their duties. In the context of public services, positive work culture can improve employee performance, thus providing better services to the community. Although this research shows that work culture only contributes to 1.14%, this cannot be underestimated. This small influence indicates that there are still many other aspects that are more dominant affecting the quality of service.

Some factors that can affect the quality of public services include leadership, training, work experience, and also employee commitment. Therefore, it is essential for leaders in the Binjai City District Office to not only focus on developing work culture but also considering other factors that influence public services. Effective leadership can motivate employees to perform their duties efficiently, while training and work experience can enhance their skills and knowledge. Employee commitment is also crucial, as it affects their willingness to provide quality services.

Factors Affecting the Quality of Public Services

Several factors can affect the quality of public services, including:

Leadership: Effective leadership can motivate employees to perform their duties efficiently.
Training: Training and work experience can enhance the skills and knowledge of employees.
Employee Commitment: Employee commitment is crucial, as it affects their willingness to provide quality services.
Work Experience: Work experience can also affect the quality of public services, as employees with more experience tend to perform better.

Recommendations to Improve Service Quality

Based on the results of the study, there are several recommendations that can be taken to improve work culture and the quality of public services in the Binjai City District Office. One of them is that the leader must be able to choose the appropriate training for employees. Considering that many employees are not in accordance with their field of work based on their previous education, appropriate training adjustments will help employees understand their roles and responsibilities.

In addition, increasing communication and collaboration between employees is also very important. By creating a harmonious work environment and mutual support, employees can feel more motivated in carrying out their duties. The quality of public services does not only depend on formal policies, but also on social dynamics among employees.

Conclusion

In conclusion, this study highlights the importance of work culture in public services. Although work culture only contributes to 1.14% of the influence on public services, it is essential to develop a positive work culture to improve employee performance and provide better services to the community. By paying attention to the recommendations outlined in this study, it is hoped that positive work culture can be created, and in the end, the quality of public services in the Binjai City District Office can be improved. This will have a significant impact on people who need services, such as the management of birth and death certificates, as well as increasing public confidence in the government.

References

[1] [Author's Name], [Year]. [Title of the Study]. [Publisher].
[2] [Author's Name], [Year]. [Title of the Study]. [Publisher].

Future Research Directions

Future research can focus on investigating the impact of work culture on public services in other government agencies. Additionally, studies can be conducted to examine the relationship between work culture and other factors that affect public services, such as leadership, training, and employee commitment. By exploring these research directions, a more comprehensive understanding of the factors that influence public services can be gained, leading to improved service quality and increased public confidence in the government.
Frequently Asked Questions (FAQs) about the Effect of Work Culture on Public Services

Q: What is work culture, and how does it affect public services?

A: Work culture refers to the values, norms, and habits that guide employees in carrying out their duties. A positive work culture can improve employee performance, leading to better services for the community. In the context of public services, work culture plays a crucial role in shaping the behavior and attitudes of employees, which in turn affects the quality of services provided.

Q: What are the key factors that affect the quality of public services?

A: Several factors can affect the quality of public services, including:

Leadership: Effective leadership can motivate employees to perform their duties efficiently.
Training: Training and work experience can enhance the skills and knowledge of employees.
Employee Commitment: Employee commitment is crucial, as it affects their willingness to provide quality services.
Work Experience: Work experience can also affect the quality of public services, as employees with more experience tend to perform better.

Q: How can leaders in government agencies improve work culture and public services?

A: Leaders in government agencies can improve work culture and public services by:

Providing appropriate training: Ensuring that employees receive the necessary training and support to perform their duties efficiently.
Fostering a positive work environment: Creating a harmonious work environment that encourages collaboration and mutual support among employees.
Recognizing and rewarding employee commitment: Recognizing and rewarding employees who demonstrate a strong commitment to providing quality services.
Encouraging employee feedback and suggestions: Encouraging employees to provide feedback and suggestions on how to improve public services.

Q: What are the benefits of improving work culture and public services?

A: Improving work culture and public services can have several benefits, including:

Increased public confidence: Improved public services can increase public confidence in the government and its ability to provide essential services.
Better service delivery: Improved work culture and public services can lead to better service delivery, which can improve the quality of life for citizens.
Increased employee motivation: A positive work culture can motivate employees to perform their duties efficiently, leading to improved job satisfaction and reduced turnover rates.
Cost savings: Improved public services can lead to cost savings, as employees are more efficient and effective in their duties.

Q: How can citizens contribute to improving work culture and public services?

A: Citizens can contribute to improving work culture and public services by:

Providing feedback and suggestions: Providing feedback and suggestions on how to improve public services.
Engaging with government agencies: Engaging with government agencies and participating in public consultations and forums.
Supporting employee initiatives: Supporting employee initiatives and recognizing the efforts of employees who demonstrate a strong commitment to providing quality services.
Promoting a positive work culture: Promoting a positive work culture by recognizing and rewarding employees who demonstrate a strong commitment to providing quality services.

Q: What are the challenges of improving work culture and public services?

A: Some of the challenges of improving work culture and public services include:

Resistance to change: Resistance to change from employees and stakeholders can make it difficult to implement improvements.
Limited resources: Limited resources can make it difficult to provide the necessary training and support to employees.
Complexity of public services: The complexity of public services can make it difficult to identify and address the root causes of problems.
Competeting priorities: Competing priorities can make it difficult to allocate resources and attention to improving work culture and public services.

Q: What are the next steps for improving work culture and public services?

A: The next steps for improving work culture and public services include:

Conducting further research: Conducting further research to identify the root causes of problems and to develop effective solutions.
Developing and implementing policies: Developing and implementing policies and procedures that support a positive work culture and improve public services.
Providing training and support: Providing training and support to employees to help them develop the skills and knowledge they need to provide quality services.
Encouraging employee feedback and suggestions: Encouraging employee feedback and suggestions on how to improve public services.