Rights and Obligations of Cargo Transportation Service Users

Oct 13, 2025 by talynt.org 73 views

Legal Protection for Users of Airplane Cargo Transportation Services (Study at PT. Anugerah Semesta Persada)

Introduction

In the world of transportation, especially cargo transportation through the air, there are various aspects that must be considered, including rights and obligations both from the service users and service providers. One of the companies involved in this sector is PT. Anugerah Semesta Persada (EMPU), which plays a crucial role in providing cargo transportation services to its clients. The implementation of rights and obligations between EMPU as the Expediture and Aviation Companies as outlined in the Expedition Agreement is a vital aspect of this sector. This agreement is reciprocal, in which the Expediture is committed to providing trusted transporters for cargo senders, while the sender is obliged to pay the service fee to the Expediture.

The Expedition Agreement not only includes commercial aspects but also subject to Law of the Republic of Indonesia Number 1 of 2009 concerning Aviation. In this context, normative research is used to examine related legal and literature sources concerning this problem, including books, articles, papers, magazines, and information from electronic media. The study was conducted at the office of PT. Anugerah Semesta Persada to strengthen the necessary data.

Rights and Obligations of Cargo Transportation Service Users

In the Expedition Agreement, Rights and Obligations for Cargo Transport Service users are clearly regulated. Service users are entitled to get the best service in transporting their goods. On the other hand, PT. Anugerah Semesta Persada as the Expediture has the responsibility to find the right transport and guarantee that the shipping process takes place in accordance with applicable regulations.

This cargo transportation is carried out using a passenger plane, where the goods transported will be part of the listed luggage. This requires that the luggage must not exceed the specified capacity, so as not to endanger the safety of flight and provide comfort for other passengers. The service users have the right to know the details of the shipping process, including the weight and size of the goods, the flight schedule, and the estimated time of arrival.

Key Aspects of Rights and Obligations

Service users have the right to get the best service in transporting their goods.
PT. Anugerah Semesta Persada has the responsibility to find the right transport and guarantee that the shipping process takes place in accordance with applicable regulations.
The luggage must not exceed the specified capacity to ensure the safety of flight and provide comfort for other passengers.

Legal Responsibilities and Protection

One important aspect of cargo transportation is the responsibility carried out by PT. Anugerah Semesta Persada and airlines. If there is a loss, damage, or late delivery of goods, the responsibility can be lost both as a whole or in part. To regulate this issue, legal protection for users of cargo transportation services is regulated in the Decree of the Minister of Transportation Number 77 of 2011 concerning the responsibility of transporting air transportation.

The regulation provides a clear legal framework for service users to submit claims for losses that may arise due to negligence in shipping. This creates a sense of security for service users, because they have a legal channel to solve problems that arise during the shipping process.

Key Aspects of Legal Responsibilities and Protection

PT. Anugerah Semesta Persada and airlines are responsible for any loss, damage, or late delivery of goods.
The Decree of the Minister of Transportation Number 77 of 2011 provides a clear legal framework for service users to submit claims for losses.
Service users have a legal channel to solve problems that arise during the shipping process.

Conclusion

Through the implementation of the Expedition Agreement, PT. Anugerah Semesta Persada has carried out its role as a good Expediture, ensuring that the rights and obligations of cargo transport service users are protected. With the clear regulation of the Aviation Law and Ministry's Decisions, service users have adequate legal protection. All of these elements contribute to increasing trust and comfort in using cargo transport services through airplanes, while encouraging the growth of the aviation and logistics industry in Indonesia.

Recommendations

PT. Anugerah Semesta Persada should continue to provide high-quality cargo transportation services to its clients.
The Aviation Law and Ministry's Decisions should be regularly reviewed and updated to ensure that they are in line with the latest developments in the aviation and logistics industry.
Service users should be aware of their rights and obligations under the Expedition Agreement and the Decree of the Minister of Transportation Number 77 of 2011.

Limitations of the Study

The study was conducted at the office of PT. Anugerah Semesta Persada, which may limit the generalizability of the findings.
The study only examined the legal aspects of cargo transportation and did not consider other factors that may affect the shipping process.

Future Research Directions

Further research should be conducted to examine the impact of the Expedition Agreement and the Decree of the Minister of Transportation Number 77 of 2011 on the cargo transportation industry.
Research should be conducted to identify the factors that affect the shipping process and to develop strategies to mitigate these factors.

References

Law of the Republic of Indonesia Number 1 of 2009 concerning Aviation.
Decree of the Minister of Transportation Number 77 of 2011 concerning the responsibility of transporting air transportation.
Expedition Agreement between PT. Anugerah Semesta Persada and Aviation Companies.

Appendix

List of interviewees and their contact information.
List of documents and materials used in the study.
List of references cited in the study.
Frequently Asked Questions (FAQs) about Legal Protection for Users of Airplane Cargo Transportation Services

Q: What is the purpose of the Expedition Agreement?

A: The Expedition Agreement is a contract between PT. Anugerah Semesta Persada (EMPU) as the Expediture and Aviation Companies as outlined in the Expedition Agreement. The purpose of this agreement is to regulate the rights and obligations of cargo transport service users and to ensure that the shipping process takes place in accordance with applicable regulations.

Q: What are the rights and obligations of cargo transport service users?

A: Service users are entitled to get the best service in transporting their goods. On the other hand, PT. Anugerah Semesta Persada as the Expediture has the responsibility to find the right transport and guarantee that the shipping process takes place in accordance with applicable regulations.

Q: What happens if there is a loss, damage, or late delivery of goods?

A: If there is a loss, damage, or late delivery of goods, the responsibility can be lost both as a whole or in part. To regulate this issue, legal protection for users of cargo transportation services is regulated in the Decree of the Minister of Transportation Number 77 of 2011 concerning the responsibility of transporting air transportation.

Q: What is the Decree of the Minister of Transportation Number 77 of 2011?

A: The Decree of the Minister of Transportation Number 77 of 2011 is a regulation that provides a clear legal framework for service users to submit claims for losses that may arise due to negligence in shipping. This creates a sense of security for service users, because they have a legal channel to solve problems that arise during the shipping process.

Q: What are the key aspects of legal responsibilities and protection?

A: PT. Anugerah Semesta Persada and airlines are responsible for any loss, damage, or late delivery of goods. The Decree of the Minister of Transportation Number 77 of 2011 provides a clear legal framework for service users to submit claims for losses. Service users have a legal channel to solve problems that arise during the shipping process.

Q: What are the recommendations for PT. Anugerah Semesta Persada and service users?

A: PT. Anugerah Semesta Persada should continue to provide high-quality cargo transportation services to its clients. The Aviation Law and Ministry's Decisions should be regularly reviewed and updated to ensure that they are in line with the latest developments in the aviation and logistics industry. Service users should be aware of their rights and obligations under the Expedition Agreement and the Decree of the Minister of Transportation Number 77 of 2011.

Q: What are the limitations of the study?

A: The study was conducted at the office of PT. Anugerah Semesta Persada, which may limit the generalizability of the findings. The study only examined the legal aspects of cargo transportation and did not consider other factors that may affect the shipping process.

Q: What are the future research directions?

A: Further research should be conducted to examine the impact of the Expedition Agreement and the Decree of the Minister of Transportation Number 77 of 2011 on the cargo transportation industry. Research should be conducted to identify the factors that affect the shipping process and to develop strategies to mitigate these factors.

Q: What are the references cited in the study?

A: The references cited in the study include the Law of the Republic of Indonesia Number 1 of 2009 concerning Aviation, the Decree of the Minister of Transportation Number 77 of 2011 concerning the responsibility of transporting air transportation, and the Expedition Agreement between PT. Anugerah Semesta Persada and Aviation Companies.

Q: What are the appendices of the study?

A: The appendices of the study include a list of interviewees and their contact information, a list of documents and materials used in the study, and a list of references cited in the study.