Select go back to application button

Oct 13, 2025 by talynt.org 130 views

[bug] after authenticating via AMS, I am not redirected to the home page

When using the ACF AMS sign-in button, users expect to be redirected to the TDP home page after authenticating with their PIV. However, in this scenario, the user is redirected to a page indicating they are already signed in instead of being taken to the TDP home page. This article will delve into the issue, provide a step-by-step guide on the actions taken, and offer additional information to help resolve the problem.

When signing and authenticating via ACF AMS, users are not redirected to the TDP home page as expected. Instead, they are taken to a page that indicates they are already signed in. This unexpected behavior can cause confusion and hinder the user's ability to access the TDP home page.

To troubleshoot this issue, the following steps were taken:

Select ACF AMS sign-in button: The user selects the ACF AMS sign-in button to initiate the authentication process.
Authenticate with PIV: The user authenticates with their PIV to verify their identity.
Observe ACF-SSO page: The user observes the ACF-SSO page to ensure that the authentication process is proceeding as expected.
Select go back to application button: The user selects the "go back to application" button to attempt to access the TDP home page.
Reattempt sign-in: The user reattempts to sign in to the TDP home page.
Observe redirect to TDP home page: The user observes that they are redirected to the TDP home page after reattempting sign-in.

The user expected to see the following:

Successful authentication: The user expected to be successfully authenticated with their PIV.
Redirect to TDP home page: The user expected to be redirected to the TDP home page after authenticating with their PIV.

Redirect to ACF-SSO page: The user was redirected to the ACF-SSO page instead of the TDP home page.
Indication of already signed in: The user was presented with a page indicating that they were already signed in.

The following screenshots are provided to help illustrate the issue:

URL of the page I was on: The user was on the ACF AMS sign-in page.
Browser and version: The user was using [insert browser and version].
Operating System: The user was using [insert operating system].
Is the issue repeatable?: The issue is repeatable.
Has the issue occurred more than once?: The issue has occurred more than once.
Files for testing: Reach out to @ADPennington for files related to this issue.

In conclusion, the user is not redirected to the TDP home page after authenticating via ACF AMS. Instead, they are presented with a page indicating that they are already signed in. This unexpected behavior can cause confusion and hinder the user's ability to access the TDP home page. By providing a step-by-step guide on the actions taken and offering additional information, this article aims to help resolve the issue and provide a better user experience.
[bug] after authenticating via AMS, I am not redirected to the home page: Q&A

In our previous article, we discussed the issue of not being redirected to the TDP home page after authenticating via ACF AMS. In this Q&A article, we will address some of the frequently asked questions related to this issue.

A: The expected behavior is that after authenticating with PIV, the user should be redirected to the TDP home page.

A: The current behavior is that after authenticating with PIV, the user is redirected to a page indicating they are already signed in instead of being taken to the TDP home page.

A: The reason for this behavior is not immediately clear. However, it is possible that there is an issue with the ACF AMS configuration or the PIV authentication process.

A: To troubleshoot this issue, you can try the following steps:

Check the ACF AMS configuration: Ensure that the ACF AMS configuration is correct and that the PIV authentication process is set up properly.
Verify the PIV authentication process: Ensure that the PIV authentication process is working correctly and that the user's PIV is recognized by the system.
Check the user's permissions: Ensure that the user has the necessary permissions to access the TDP home page.

A: The issue is not specific to a particular browser or operating system. However, it is possible that the issue is related to a specific browser or operating system version.

A: Yes, you can provide additional information to help resolve this issue. Please provide the following information:

URL of the page you were on: The URL of the page you were on when you encountered the issue.
Browser and version: The browser and version you were using when you encountered the issue.
Operating System: The operating system you were using when you encountered the issue.
Files for testing: Any files related to the issue that you can provide.

A: You can get help with this issue by reaching out to the support team. Please provide the additional information mentioned above and the support team will do their best to assist you.

In conclusion, the issue of not being redirected to the TDP home page after authenticating via ACF AMS is a complex issue that requires further investigation. By providing a Q&A article, we hope to address some of the frequently asked questions related to this issue and provide a better understanding of the problem. If you have any further questions or need additional assistance, please do not hesitate to reach out.