The Frustrating Experience of Adding New Credentials

Oct 13, 2025 by talynt.org 90 views

Introduction

Adding new credentials to your dashboard is a crucial step in managing your API keys and portfolio. However, when you encounter issues with this process, it can be frustrating and time-consuming. In this article, we will delve into the problem of failing to add new credentials and provide a step-by-step guide to troubleshoot and resolve the issue.

Describe the Bug

The Frustrating Experience of Adding New Credentials

When trying to add new credentials, many users have reported a similar experience. After entering the API information, the screen automatically dims, and clicking the "Submit Credentials" button seems to have no effect. The user is left wondering if the issue is on their end or a problem with the dashboard.

The Disappearing Act of Newly Created Credentials

The situation becomes even more puzzling when the user refreshes the page after a few minutes. To their surprise, the newly created credential is nowhere to be found, and the portfolio remains empty. This raises questions about the status of the credential and whether it was successfully added.

Steps to Reproduce the Bug

Step 1: Enter API Information

Log in to your dashboard and navigate to the credentials section.
Click on the "Add New Credential" button.
Enter the required API information, including the API key, secret key, and other relevant details.

Step 2: Submit Credentials

After entering the API information, click the "Submit Credentials" button.
Observe the screen for any changes or notifications.
Wait for a few minutes to see if the credential is added successfully.

Step 3: Refresh the Page

Refresh the page to check if the newly created credential appears.
Verify that the portfolio is updated with the new credential.
If the credential is not visible, check the dashboard settings and credentials section for any errors or notifications.

Troubleshooting the Issue

Check Dashboard Settings

Ensure that your dashboard settings are correct and up-to-date.
Verify that the credentials section is enabled and configured properly.
Check for any dashboard updates or maintenance notifications that may affect credential addition.

Verify API Information

Double-check the API information entered, including the API key, secret key, and other relevant details.
Ensure that the API information is correct and matches the requirements of the API provider.
If the API information is incorrect, update it and try adding the credential again.

Check Portfolio Settings

Verify that the portfolio settings are correct and up-to-date.
Ensure that the portfolio is configured to display the newly created credential.
Check for any portfolio updates or maintenance notifications that may affect credential display.

Resolving the Issue

Clear Browser Cache and Cookies

Clear your browser cache and cookies to ensure that any temporary issues are resolved.
Try adding the credential again after clearing the cache and cookies.

Contact Support

If the issue persists after troubleshooting, contact the dashboard support team for assistance.
Provide detailed information about the issue, including the steps taken to reproduce the bug.
Work with the support team to resolve the issue and add the credential successfully.

Conclusion

Introduction

Adding new credentials to your dashboard can be a challenging task, especially when you encounter issues with the process. In this article, we will address some of the most frequently asked questions related to the failed to add new credentials issue.

Q: What causes the screen to dim when adding new credentials?

A: The screen dimming is a normal behavior when adding new credentials. It indicates that the system is processing the information and verifying the API details. However, if the screen remains dim for an extended period, it may indicate a problem with the credential addition process.

Q: Why doesn't the credential appear after clicking "Submit Credentials"?

A: There could be several reasons why the credential doesn't appear after clicking "Submit Credentials". Some possible causes include:

Incorrect API information
Insufficient permissions or access rights
Dashboard settings or configuration issues
Temporary system errors or glitches

Q: How long does it take for the credential to appear after adding it?

A: The time it takes for the credential to appear after adding it can vary depending on several factors, including the system load, network connectivity, and dashboard settings. In general, it may take a few minutes for the credential to appear after adding it.

Q: What should I do if the credential doesn't appear after refreshing the page?

A: If the credential doesn't appear after refreshing the page, try the following:

Check the dashboard settings and credentials section for any errors or notifications
Verify that the API information is correct and matches the requirements of the API provider
Clear browser cache and cookies to ensure that any temporary issues are resolved
Contact the dashboard support team for assistance

Q: Can I add multiple credentials at once?

A: Yes, you can add multiple credentials at once. However, ensure that you have the necessary permissions and access rights to do so. Additionally, be aware that adding multiple credentials simultaneously may increase the risk of errors or conflicts.

Q: What are the common errors that occur when adding new credentials?

A: Some common errors that occur when adding new credentials include:

Invalid API information
Insufficient permissions or access rights
Dashboard settings or configuration issues
Temporary system errors or glitches

Q: How can I prevent errors when adding new credentials?

A: To prevent errors when adding new credentials, follow these best practices:

Verify API information before adding it
Ensure that you have the necessary permissions and access rights
Check dashboard settings and credentials section for any errors or notifications
Clear browser cache and cookies to ensure that any temporary issues are resolved
Contact the dashboard support team for assistance if you encounter any issues

Q: What should I do if I encounter issues with adding new credentials?

A: If you encounter issues with adding new credentials, try the following:

Check the dashboard settings and credentials section for any errors or notifications
Verify that the API information is correct and matches the requirements of the API provider
Clear browser cache and cookies to ensure that any temporary issues are resolved
Contact the dashboard support team for assistance

Conclusion

Adding new credentials to your dashboard can be a challenging task, but by understanding the common issues and best practices, you can minimize the risk of errors and ensure a successful credential addition. If you encounter any issues, don't hesitate to contact the dashboard support team for assistance.