The Importance of a Reliable Secretary

Oct 13, 2025 by talynt.org 134 views

The Role and Responsibility of the Secretary in Assisting the Implementation of Leadership Duties at PT. Telekomunikasi Binjai Branch

Introduction

In today's fast-paced business environment, the role of a secretary has evolved beyond being just an administrative assistant. At PT. Telekomunikasi Binjai Branch, the secretary plays a vital part in supporting the effectiveness and efficiency of the leadership's duties. This article will discuss the main responsibilities of a secretary, the challenges and opportunities in the digital era, and the conclusion of the secretary's role in assisting the implementation of leadership tasks.

Main Responsibilities of the Secretary

A secretary's primary responsibility is to provide administrative support to the leadership, ensuring that the company runs smoothly and efficiently. According to Braum and Ramon in Saiman (2002: 24), the main responsibilities of a secretary include:

1. Receive Dictation and Prepare Correspondence

A secretary must be able to prepare important documents quickly and accurately. Skills in writing and mastery of good grammar are very necessary so that information can be conveyed clearly. This is crucial in today's business environment, where communication is key to success. A secretary's ability to prepare correspondence effectively will help the leadership to focus on strategic tasks, while the secretary handles the administrative tasks.

2. Receiving Guests

A secretary acts as the face of the company, where they must be able to give a positive impression to guests who come. Communication skills and friendly attitudes are very important in this role. A secretary's ability to receive guests will help to establish a good relationship between the company and the community. This is essential in building trust and credibility, which are critical in business.

3. Maintaining Confidentiality and Discretion

A secretary must be able to maintain confidentiality and discretion when handling sensitive information. This is crucial in ensuring that the company's secrets are protected and that the leadership's trust is not compromised. A secretary's ability to maintain confidentiality and discretion will help to build trust between the leadership and the secretary.

4. Providing Administrative Support

A secretary must be able to provide administrative support to the leadership, including preparing reports, managing schedules, and handling correspondence. This is essential in ensuring that the leadership has the necessary information to make informed decisions. A secretary's ability to provide administrative support will help to free up the leadership's time, allowing them to focus on strategic tasks.

Challenges and Opportunities in the Digital Era

In the era of globalization marked by rapid technological advances, the task of a secretary is increasingly complex. Leaders are required to adapt to new systems and rapid changes. For this reason, competent secretaries are expected to be able to help leaders in this competitive business environment navigation.

The Importance of a Reliable Secretary

The importance of a reliable secretary is increasing, given the challenges faced by the company today. Thus, the secretary not only carries out administrative tasks, but also contributes to initial decision making and problem solving. A good secretary will assist the leadership in analyzing the situation and provide appropriate advice based on information that has been collected.

The Role of Technology in the Secretary's Job

Technology has revolutionized the secretary's job, making it easier to perform administrative tasks. With the help of software and digital tools, a secretary can manage schedules, prepare reports, and handle correspondence more efficiently. However, technology also brings new challenges, such as the need to stay up-to-date with the latest software and digital tools.

Conclusion

In conclusion, the role and responsibility of the secretary at PT. Telekomunikasi Binjai Branch is very vital in supporting the implementation of the leadership's duties. With the right skills and professional attitudes, a secretary can help leaders to achieve company goals more effectively and efficiently. In the midst of the challenges of rigorous business competition, the existence of competent secretaries is not only a complement, but also one of the keys to the success of the organization. Through the support given, the Secretary contributed greatly to maintaining the smooth operation of the company, ensuring all the leadership's tasks were carried out well, and establishing positive relationships with outsiders.

Recommendations

Based on the discussion above, the following recommendations are made:

The company should provide training and development opportunities for secretaries to enhance their skills and knowledge.
The company should invest in technology to support the secretary's job, making it easier to perform administrative tasks.
The company should recognize the importance of a reliable secretary and provide them with the necessary resources to perform their job effectively.

By following these recommendations, the company can ensure that the secretary plays a vital role in supporting the implementation of leadership duties, and that the company achieves its goals more effectively and efficiently.
Frequently Asked Questions (FAQs) about the Role and Responsibility of a Secretary

Introduction

As a secretary plays a vital role in supporting the implementation of leadership duties, it is essential to understand their responsibilities and challenges. In this article, we will answer some frequently asked questions (FAQs) about the role and responsibility of a secretary.

Q: What are the main responsibilities of a secretary?

A: A secretary's primary responsibility is to provide administrative support to the leadership, ensuring that the company runs smoothly and efficiently. Their main responsibilities include receiving dictation and preparing correspondence, receiving guests, maintaining confidentiality and discretion, and providing administrative support.

Q: What skills are required to be a successful secretary?

A: To be a successful secretary, one must possess excellent communication and writing skills, as well as the ability to maintain confidentiality and discretion. They must also be able to work efficiently and effectively, managing multiple tasks and priorities.

Q: How can a secretary contribute to the success of the organization?

A: A secretary can contribute to the success of the organization by providing administrative support to the leadership, helping to free up their time to focus on strategic tasks. They can also assist in analyzing situations and providing advice based on information collected.

Q: What are the challenges faced by secretaries in the digital era?

A: In the era of globalization marked by rapid technological advances, the task of a secretary is increasingly complex. Leaders are required to adapt to new systems and rapid changes. For this reason, competent secretaries are expected to be able to help leaders in this competitive business environment navigation.

Q: How can a secretary stay up-to-date with the latest technology and software?

A: A secretary can stay up-to-date with the latest technology and software by attending training and development opportunities, reading industry publications, and participating in online forums and communities.

Q: What are the benefits of having a reliable secretary?

A: The benefits of having a reliable secretary include increased productivity, improved communication, and enhanced decision-making. A reliable secretary can also help to build trust and credibility between the leadership and the organization.

Q: How can a secretary maintain confidentiality and discretion?

A: A secretary can maintain confidentiality and discretion by being aware of sensitive information, using secure communication channels, and avoiding discussing confidential matters with others.

Q: What are the key qualities of a successful secretary?

A: The key qualities of a successful secretary include excellent communication and writing skills, the ability to work efficiently and effectively, and the ability to maintain confidentiality and discretion.

Conclusion

In conclusion, the role and responsibility of a secretary are vital in supporting the implementation of leadership duties. By understanding their responsibilities and challenges, we can appreciate the importance of a reliable secretary in achieving company goals. By following the recommendations outlined in this article, organizations can ensure that their secretaries play a vital role in supporting the implementation of leadership duties, and that the company achieves its goals more effectively and efficiently.

Recommendations

Based on the discussion above, the following recommendations are made:

Organizations should provide training and development opportunities for secretaries to enhance their skills and knowledge.
Organizations should invest in technology to support the secretary's job, making it easier to perform administrative tasks.
Organizations should recognize the importance of a reliable secretary and provide them with the necessary resources to perform their job effectively.

By following these recommendations, organizations can ensure that their secretaries play a vital role in supporting the implementation of leadership duties, and that the company achieves its goals more effectively and efficiently.