Utilizing Information Technology for Excellent Service

Oct 13, 2025 by talynt.org 83 views

Introduction

In today's fast-paced digital era, various organizations, including universities, are faced with complex new challenges. To overcome this, a fast and accurate information system is needed to support timely decision making. The Faculty of Economics, University of North Sumatra, as one of the higher education institutions in Indonesia, is certainly not spared from the need for digital transformation in managing data and information, especially in the field of student affairs.

The old traditions in managing student data, such as manual data collection and complicated administration, are no longer relevant. The method not only takes time, but is also vulnerable to errors and difficulties in accessing information. This has a direct impact on the service process to students, such as registration, scholarship management, and other student activities. The use of information technology is a strategic step that needs to be taken by the Faculty of Economics, University of North Sumatra to improve the efficiency and effectiveness of student service.

Utilizing Information Technology for Excellent Service

The solution to increase the efficiency and effectiveness of student service lies in the use of information technology. The Faculty of Economics, University of North Sumatra can adopt various technological solutions such as:

Academic Information System (Siak)

Integrated Siak who can record and manage student data, such as academic grades, attendance, and personal data. Integrated Siak also allows students to access information in real-time, including information about lecture schedules, announcements, and grades.

Website and Student Portal

Websites and special portals for student affairs can be the center of information and communication. Through the website, students can access information about student activities, scholarships, and job vacancies. Portal can also be used for registration of activities, gathering assignments, and communication between students and lecturers.

Mobile Application

Mobile application that is integrated with Siak and the website can make it easier for students to access information and student service anytime and anywhere. Mobile applications can be used to track the progress of study, register activities, and apply for a scholarship.

Scholarship Information System

Information systems that specialize in scholarship data can assist the faculty in processing and distributing transparent and efficient financial assistance. This system can be used to track scholarship recipients, manage submission data, and monitor the distribution of funds.

Student Information Systems

Centered information systems for managing all data and student activities can assist the faculty in analyzing the needs and improving service quality. This system can be used to track student activities, manage committee data, and monitor the development of student organizations.

Benefits and Positive Impacts

The use of information technology in student service at the Faculty of Economics, University of North Sumatra will provide many benefits, including:

Improve Efficiency and Effectiveness

Data and service management processes become faster, more accurate, and structured, thereby increasing work efficiency and effectiveness.

Transparency and Accountability

Transparent and structured data management process increases student accountability and trust in the faculty.

Ease of Access to Information

Students can access the information needed easily and quickly, so that they can focus more on learning and self-development activities.

Improving Service Quality

With more efficient and transparent services, the Faculty of Economics, University of North Sumatra can improve the quality of services to students, so as to increase student satisfaction and motivation.

Challenges and Solutions

Although offering various benefits, the implementation of information technology in student service also has several challenges, such as:

Implementation Costs

Implementation of Information Technology requires no small cost, including hardware, software, and training costs.

HR Skills

Implementation of information technology requires skilled and experienced human resources in operating and maintaining the system.

Data Security

It is important to ensure student data security from unauthorized access.

To overcome these challenges, the Faculty of Economics, University of North Sumatra can do several things, such as:

Looking for Funds

Finding sources of funds from various parties, such as the government, donor agencies, or private sector, to fund the implementation of information technology.

Conduct Training

Conduct training for staff and students to improve skills in operating and maintaining information systems.

Building a Security System

Implementing a strong security system to protect student data from unauthorized access.

Conclusion

The use of information technology is a strategic step that needs to be taken by the Faculty of Economics, University of North Sumatra to improve the efficiency and effectiveness of student service. By utilizing information technology, the Faculty of Economics can create services that are more transparent, easily accessible, and high quality, so as to increase student satisfaction and motivation. A strong commitment is needed from all parties, both faculty, staff, and student leaders, to support digital transformation at the Faculty of Economics, University of North Sumatra.

Q: What are the benefits of using information technology in student services?

A: The use of information technology in student services at the Faculty of Economics, University of North Sumatra will provide many benefits, including improving efficiency and effectiveness, increasing transparency and accountability, ease of access to information, and improving service quality.

Q: What are the challenges of implementing information technology in student services?

A: Although offering various benefits, the implementation of information technology in student services also has several challenges, such as implementation costs, HR skills, and data security.

Q: How can the Faculty of Economics, University of North Sumatra overcome the challenges of implementing information technology?

A: To overcome these challenges, the Faculty of Economics, University of North Sumatra can do several things, such as looking for funds, conducting training for staff and students, and building a strong security system to protect student data from unauthorized access.

Q: What are the types of information technology that can be used in student services?

A: The Faculty of Economics, University of North Sumatra can adopt various technological solutions such as Academic Information System (Siak), Website and Student Portal, Mobile Application, Scholarship Information System, and Student Information Systems.

Q: How can the Faculty of Economics, University of North Sumatra ensure the security of student data?

A: The Faculty of Economics, University of North Sumatra can ensure the security of student data by implementing a strong security system, such as encryption, firewalls, and access controls, and by conducting regular security audits and risk assessments.

Q: What is the role of student leaders in supporting digital transformation at the Faculty of Economics, University of North Sumatra?

A: Student leaders play a crucial role in supporting digital transformation at the Faculty of Economics, University of North Sumatra by promoting the use of information technology among students, providing feedback and suggestions for improving student services, and helping to disseminate information about digital transformation initiatives.

Q: How can the Faculty of Economics, University of North Sumatra measure the success of digital transformation initiatives?

A: The Faculty of Economics, University of North Sumatra can measure the success of digital transformation initiatives by tracking key performance indicators (KPIs) such as student satisfaction, service quality, and efficiency and effectiveness of student services.

Q: What is the timeline for implementing digital transformation initiatives at the Faculty of Economics, University of North Sumatra?

A: The timeline for implementing digital transformation initiatives at the Faculty of Economics, University of North Sumatra will depend on various factors such as funding, HR skills, and data security. However, the Faculty of Economics, University of North Sumatra aims to complete the implementation of digital transformation initiatives within the next 2-3 years.

Q: How can the Faculty of Economics, University of North Sumatra engage with stakeholders in the digital transformation process?

A: The Faculty of Economics, University of North Sumatra can engage with stakeholders in the digital transformation process by conducting regular meetings and feedback sessions with students, staff, and faculty members, and by disseminating information about digital transformation initiatives through various channels such as social media, email, and the university website.

Q: What are the potential risks and challenges of digital transformation at the Faculty of Economics, University of North Sumatra?

A: The potential risks and challenges of digital transformation at the Faculty of Economics, University of North Sumatra include resistance to change, lack of funding, inadequate HR skills, and data security risks.

Q: How can the Faculty of Economics, University of North Sumatra mitigate the risks and challenges of digital transformation?

A: The Faculty of Economics, University of North Sumatra can mitigate the risks and challenges of digital transformation by conducting regular risk assessments and mitigation strategies, providing training and support for staff and students, and engaging with stakeholders in the digital transformation process.

Q: What are the potential benefits of digital transformation at the Faculty of Economics, University of North Sumatra?

A: The potential benefits of digital transformation at the Faculty of Economics, University of North Sumatra include improved efficiency and effectiveness, increased transparency and accountability, ease of access to information, and improved service quality.

Q: How can the Faculty of Economics, University of North Sumatra ensure that digital transformation initiatives are aligned with the university's strategic goals and objectives?

A: The Faculty of Economics, University of North Sumatra can ensure that digital transformation initiatives are aligned with the university's strategic goals and objectives by conducting regular strategic planning and review sessions, and by engaging with stakeholders in the digital transformation process.