Verify that the OnlyOffice files are not exported

Oct 13, 2025 by talynt.org 19 views

OO Files Aren't Exported on Guest Accounts: A Critical Issue in OnlyOffice

OnlyOffice is a powerful and feature-rich office suite that offers a wide range of tools for creating, editing, and managing documents, spreadsheets, and presentations. However, users have reported a critical issue where OnlyOffice files are not exported when using a guest account. This issue can be frustrating for users who need to access their files from different locations or share them with others. In this article, we will delve into the details of this issue, explore the possible causes, and provide a step-by-step guide on how to reproduce the problem.

The issue arises when a user is not logged into an account and tries to export their CryptDrive. The user creates an OnlyOffice file (document, spreadsheet, or presentation) and attempts to download the CryptDrive. However, the download is empty, and the OnlyOffice files are not exported. This issue is particularly problematic for users who need to access their files from different locations or share them with others.

To reproduce the issue, follow these steps:

Open an incognito window: Open a new incognito window in your browser to ensure that you are not logged into any account.
Create an OnlyOffice file: Create a new document, spreadsheet, or presentation using OnlyOffice.
Go to Settings > CryptDrive > Download my CryptDrive: Navigate to the CryptDrive settings and click on the "Download my CryptDrive" button.
Download the drive: The CryptDrive will be downloaded, but it will be empty.
Verify that the OnlyOffice files are not exported: Check the downloaded CryptDrive to verify that the OnlyOffice files are not exported.

Unfortunately, there are no relevant logs provided for this issue. However, we can try to troubleshoot the problem by checking the browser console and network logs.

The expected behavior is that OnlyOffice files should be exported on guest accounts as well. This means that users should be able to download their CryptDrive, including their OnlyOffice files, even when they are not logged into an account.

The issue is reported on the following operating system and browser:

Operating System: Linux/BSD/UNIX
Browser: Mozilla Firefox

No extensions are installed that could be causing this issue.

The version of OnlyOffice being used is 2024.12.0.

There are several possible causes for this issue, including:

Authentication issues: The issue may be caused by authentication issues, where the user is not properly authenticated when trying to download the CryptDrive.
Permission issues: The issue may be caused by permission issues, where the user does not have the necessary permissions to download the CryptDrive.
Browser compatibility issues: The issue may be caused by browser compatibility issues, where the browser is not compatible with the OnlyOffice software.

To troubleshoot this issue, follow these steps:

Check the browser console: Check the browser console for any error messages that may indicate the cause of the issue.
Check the network logs: Check the network logs to see if there are any issues with the download process.
Try a different browser: Try downloading the CryptDrive using a different browser to see if the issue is browser-specific.
Check the OnlyOffice settings: Check the OnlyOffice settings to ensure that the necessary permissions are set correctly.

In conclusion, the issue of OnlyOffice files not being exported on guest accounts is a critical issue that needs to be addressed. By following the steps outlined in this article, users can reproduce the issue and troubleshoot the problem. We hope that this article has provided valuable information and insights into this issue, and we look forward to seeing a resolution to this problem in future updates of OnlyOffice.
OO Files Aren't Exported on Guest Accounts: A Q&A Article

In our previous article, we explored the issue of OnlyOffice files not being exported on guest accounts. In this article, we will provide a Q&A section to help users understand the issue better and provide solutions to troubleshoot the problem.

A: The issue arises when a user is not logged into an account and tries to export their CryptDrive. The user creates an OnlyOffice file (document, spreadsheet, or presentation) and attempts to download the CryptDrive. However, the download is empty, and the OnlyOffice files are not exported.

A: There are several possible causes for this issue, including:

Authentication issues: The issue may be caused by authentication issues, where the user is not properly authenticated when trying to download the CryptDrive.
Permission issues: The issue may be caused by permission issues, where the user does not have the necessary permissions to download the CryptDrive.
Browser compatibility issues: The issue may be caused by browser compatibility issues, where the browser is not compatible with the OnlyOffice software.

A: To troubleshoot this issue, follow these steps:

Check the browser console: Check the browser console for any error messages that may indicate the cause of the issue.
Check the network logs: Check the network logs to see if there are any issues with the download process.
Try a different browser: Try downloading the CryptDrive using a different browser to see if the issue is browser-specific.
Check the OnlyOffice settings: Check the OnlyOffice settings to ensure that the necessary permissions are set correctly.

A: To resolve this issue, try the following:

Log in to an account: Log in to an account before trying to download the CryptDrive.
Check the permissions: Check the permissions of the user account to ensure that they have the necessary permissions to download the CryptDrive.
Update the browser: Update the browser to the latest version to ensure that it is compatible with the OnlyOffice software.
Contact support: Contact OnlyOffice support for further assistance.

A: The issue may be specific to a particular browser, but it is not exclusive to any one browser. Try downloading the CryptDrive using a different browser to see if the issue is browser-specific.

A: Yes, OnlyOffice is working to resolve this issue and provide a solution for exporting OnlyOffice files on guest accounts in the future.

A: You can find more information about this issue on the OnlyOffice support website or by contacting OnlyOffice support directly.

In conclusion, the issue of OnlyOffice files not being exported on guest accounts is a critical issue that needs to be addressed. By following the troubleshooting steps and solutions outlined in this article, users can resolve this issue and continue to use OnlyOffice without any problems. We hope that this article has provided valuable information and insights into this issue, and we look forward to seeing a resolution to this problem in future updates of OnlyOffice.