International Phone Number Support

Oct 13, 2025 by talynt.org 71 views

Introduction

As we continue to enhance the user experience on VA.gov, it's essential to collaborate effectively to deliver high-quality features and products. In this article, we'll explore the collaboration cycle for Auth Experience, Contact Info, and International Phone Number Support, highlighting the key stakeholders, timelines, and requirements for this project.

Authenticated Experience

Overview

Authenticated Experience is a critical component of VA.gov, enabling users to securely access their personal information and interact with the platform. As we iterate on this existing product, our goal is to improve the user experience, making it more intuitive and efficient.

Key Stakeholders

VFS Team: The Authenticated Experience team will be responsible for leading the development and implementation of this feature.
Product Owner: The Product Owner will ensure that the feature aligns with the product vision and requirements.
Designers: Designers will work closely with the development team to create a seamless and user-friendly experience.
Quality Assurance: Quality Assurance will test the feature to ensure it meets the required standards.

Timeline

Start Date: February 27, 2025
End Date: [Insert End Date]
Milestones: [Insert Milestones]

Contact Information

Overview

Contact Information is a vital feature on VA.gov, allowing users to manage their contact details and preferences. As we enhance this feature, we'll focus on improving the user experience, making it more accessible and user-friendly.

Key Stakeholders

VFS Team: The Contact Information team will be responsible for leading the development and implementation of this feature.
Product Owner: The Product Owner will ensure that the feature aligns with the product vision and requirements.
Designers: Designers will work closely with the development team to create a seamless and user-friendly experience.
Quality Assurance: Quality Assurance will test the feature to ensure it meets the required standards.

Timeline

Start Date: February 27, 2025
End Date: [Insert End Date]
Milestones: [Insert Milestones]

International Phone Number Support

Overview

International Phone Number Support is a critical feature on VA.gov, enabling users to access their account information and interact with the platform using their preferred phone number. As we implement this feature, we'll focus on improving the user experience, making it more intuitive and efficient.

Key Stakeholders

VFS Team: The International Phone Number Support team will be responsible for leading the development and implementation of this feature.
Product Owner: The Product Owner will ensure that the feature aligns with the product vision and requirements.
Designers: Designers will work closely with the development team to create a seamless and user-friendly experience.
Quality Assurance: Quality Assurance will test the feature to ensure it meets the required standards.

Timeline

Start Date: February 27, 2025
End Date: [Insert End Date]
Milestones: [Insert Milestones]

Collaboration Cycle

Overview

The collaboration cycle for Auth Experience, Contact Info, and International Phone Number Support will involve the following key steps:

Requirements Gathering: The VFS team will work with the Product Owner to gather requirements and define the scope of the project.
Design: Designers will create wireframes and prototypes to visualize the user experience.
Development: The development team will implement the feature, working closely with the designers and quality assurance team.
Testing: Quality Assurance will test the feature to ensure it meets the required standards.
Deployment: The feature will be deployed to VA.gov, and the team will monitor its performance and make any necessary adjustments.

Key Tools and Resources

GitHub: The VFS team will use GitHub to manage the project, track progress, and collaborate with stakeholders.
Slack: The team will use Slack to communicate and collaborate with each other.
Domo: The team will use Domo to track key performance indicators (KPIs) and monitor the feature's performance.

Key Considerations

User Experience: The team will prioritize user experience, ensuring that the feature is intuitive and efficient.
Accessibility: The team will ensure that the feature is accessible to all users, including those with disabilities.
Security: The team will ensure that the feature meets the required security standards, protecting user data and preventing unauthorized access.

Conclusion

Frequently Asked Questions

Q: What is the collaboration cycle for Auth Experience, Contact Info, and International Phone Number Support?

A: The collaboration cycle is a structured approach to delivering high-quality features and products. It involves the following key steps: requirements gathering, design, development, testing, and deployment.

Q: Who is responsible for leading the development and implementation of this feature?

A: The VFS team will be responsible for leading the development and implementation of this feature.

Q: What is the timeline for this project?

A: The start date for this project is February 27, 2025, and the end date will be determined based on the project's progress and milestones.

Q: What are the key stakeholders involved in this project?

A: The key stakeholders involved in this project include the VFS team, Product Owner, Designers, and Quality Assurance.

Q: What tools and resources will be used to manage this project?

A: The VFS team will use GitHub to manage the project, track progress, and collaborate with stakeholders. Slack will be used for communication and collaboration, and Domo will be used to track key performance indicators (KPIs) and monitor the feature's performance.

Q: What are the key considerations for this project?

A: The key considerations for this project include user experience, accessibility, and security. The team will prioritize user experience, ensuring that the feature is intuitive and efficient. Accessibility will be ensured by making the feature accessible to all users, including those with disabilities. Security will be ensured by meeting the required security standards, protecting user data, and preventing unauthorized access.

Q: Will this project result in visible changes to the user experience?

A: Yes, this project will result in visible changes to the user experience.

Q: Where will this product live?

A: This product will live on VA.gov.

Q: Are you iterating on an existing product or is this a new product?

A: This is an iteration on an existing product.

Q: Will your work involve changes to tools, applications, and dynamic pages?

A: Yes, this project will involve changes to tools, applications, and dynamic pages.

Q: Are you doing research with VA.gov users?

A: No, this project will not involve research with VA.gov users.

Q: Does your product/feature have Google Analytics tracking and a KPI dashboard in Domo?

A: Yes, this product/feature has Google Analytics tracking and a KPI dashboard in Domo.

Q: Do you need to capture any additional analytics or metrics?

A: Unsure, this will be determined based on the project's progress and requirements.

Q: Will a VA editor (Drupal) notice this change?

A: No, this change will not be noticed by a VA editor (Drupal).

Q: Does your work require non-trivial code changes or involve PII/PHI?

A: No, this project does not require non-trivial code changes or involve PII/PHI.

Additional Resources

GitHub: [Insert GitHub link]
Slack: [Insert Slack link]
Domo: [Insert Domo link]
Product Outline: [Insert product outline link]

Conclusion

The collaboration cycle for Auth Experience, Contact Info, and International Phone Number Support is a structured approach to delivering high-quality features and products. By following this cycle, we can ensure that our projects are well-managed, and our users receive the best possible experience. If you have any further questions or concerns, please don't hesitate to reach out.